Here you will find the General Terms and Conditions governing the use of the services provided by "VICTORIA ARENA" OOD via the online ordering website "www.dostavka.victoria.bg" (the "General Terms and Conditions") and governing all relations between "VICTORIA ARENA" OOD and each user of the website www.dostavka.victoria.bg.

I. DEFINITIONS

For the purposes of interpreting and applying these General Terms and Conditions, the terms and designations used shall have the following meaning:
1.1. "Victoria" means "Victoria Arena" OOD, UIC 200115015, with registered seat and address of management and correspondence at 118 Bulgaria Blvd., floor 1, Office 1-11, Sofia, which provides the services that are the subject of these General Terms and Conditions.
1.2. "User" means any natural person over 18 years of age who uses the services provided by the Call Center or the Site/Mobile Application in any way, including, but not limited to, browsing it, creating their own Profile through registration, placing Orders, and carrying out any other actions related thereto.
1.3. "Products" means all products, including pizzas, salads, sauces, soft drinks, low-alcohol and spirit beverages, sushi, combo and set menus, promotional menus and packages, and desserts offered for sale by Victoria at any given time through the Site/Mobile Application/Call Center, which are part of Victoria's menu published on the Site/Mobile Application;
1.4. "Services" means all services offered to Users and carried out by Victoria through the Site/Mobile Application/Call Center at any given time, including the sale and delivery of Products.1.5. "Site" means the domain (internet address) www.dostavka.victoria.bg, through which Users are provided, subject to internet availability, with the ability to order and receive delivery of Products from Victoria.
1.6. "Web page" is a part of a website, which may be a component or a separate part thereof.
1.7. "Mobile Application" means a specialized application for mobile devices named Victoria Delivery, through which the User, subject to internet connectivity, may place orders for the purchase and delivery of Products from Victoria.
1.8. "Information system" is a device or a system of connected devices, one or more of which is designated to store, send, or receive electronic documents.
1.9. "Electronic link" is a link featured on a specific web page that allows automated redirection to another web page, information resource, or object through standardized protocols.
1.10. "User profile" is a designated section of dostavka.victoria.bg containing information about the user, provided by them upon registration and stored by dostavka.victoria.bg, access to which is carried out by entering a username and password. The Profile enables the User to view and edit the data entered upon registration, access their personal mailbox, change their access password, subscribe to or unsubscribe from the newsletter, etc.
1.11. "Username" is a unique code of letters and/or digits chosen by the user, through which they are identified on dostavka.victoria.bg.
1.12. "Password" is a code of letters and/or digits chosen by the user, which, together with the username, identifies them on dostavka.victoria.bg.
1.13. "IP Address" is a unique identification number associated with a user's device, web page, or resource, in a manner that allows their location to be identified within the global Internet network.
1.14. "Server" is a device or a system of connected devices, on one or more of which system software is installed to perform tasks related to the storage, processing, receipt, or transmission of information.
1.15. "Malicious acts" are acts or omissions that violate Internet etiquette or cause harm to persons connected to the Internet or associated networks, including, but not limited to, sending unsolicited mail (SPAM, JUNK MAIL), flooding channels (FLOOD), gaining access to resources using another person's rights and passwords, exploiting system vulnerabilities for personal gain or to obtain information (HACK), engaging in acts that may be classified as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending "Trojan horses" or causing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, as well as engaging in any acts that may be classified as a crime or an administrative offense under Bulgarian legislation or other applicable law.
1.16. "Force majeure event" is an extraordinary circumstance that was unforeseeable at the time of concluding the contract and that renders its performance objectively impossible.
1.17. "Commercial communications" are advertising or other messages that directly or indirectly present the goods, services, or reputation of a person engaged in commercial or craft activity or practicing a regulated profession.

II. SUBJECT MATTER OF THE CONTRACT

2.1. Subject to internet connectivity and in online mode, Victoria provides the USER, through the Website dostavka.victoria.bg, with the Services set out in these General Terms and Conditions, provided that the latter strictly complies with the requirements set out herein.
2.2. Part of the Services of the Website dostavka.victoria.bg are provided to all USERS without the need for prior registration, subject to compliance with these General Terms and Conditions.
2.3. The use of part of the Services of the Site dostavka.victoria.bg is possible only after prior registration, creation of a User profile by the USER, and entry of the username and password.
2.4. The relations between USERS and dostavka.victoria.bg regarding the offering, access to, and use of paid services through the Site www.dostavka.victoria.bg shall be governed in accordance with the rules described in the General Terms and Conditions for use of the respective paid services, available through the Website dostavka.victoria.bg.

III. SCOPE OF APPLICATION. CONSENT TO THE GENERAL TERMS AND CONDITIONS

3.1. These General Terms and Conditions apply to relations with USERS who have registered on the Website dostavka.victoria.bg ("registered USERS"). These General Terms and Conditions also apply, accordingly, to relations with USERS who have not registered on the website dostavka.victoria.bg ("unregistered USERS"), whose rights are limited to the use of the services described in Section 2.2.
3.2. The text of these General Terms and Conditions is available on the Internet at the web page http://dostavka.victoria.bg in a manner that allows for its storage and reproduction. An electronic link to the web page containing the text of these General Terms and Conditions is placed on every page of the Website dostavka.victoria.bg. With each use of the services and resources of the Website dostavka.victoria.bg, including opening a web page of the Website dostavka.victoria.bg, as well as by clicking an electronic link from the homepage or any other web page of the Website dostavka.victoria.bg, USERS declare that they are familiar with these General Terms and Conditions, agree to them, and undertake to comply with them.
3.3. In order to use the services under Section 2.3 of these General Terms and Conditions, the USER must first register by completing the corresponding electronic registration form, available online at dostavka.victoria.bg.
3.3.1. During the registration process, by checking the field "I agree with the General Terms and Conditions of dostavka.victoria.bg" and clicking the virtual "Register" button, the USER, or the parent or guardian of the USER, makes an explicit electronic statement within the meaning of the Electronic Document and Electronic Signature Act, thereby declaring that they are familiar with these General Terms and Conditions, accept them, agree to them, and undertake to comply with them.
3.3.2. Upon registration, the USER gains access to all services offered by dostavka.victoria.bg. When completing the registration form, the USER is obliged to provide complete and accurate data regarding their identity, as well as any other data required by the electronic form of dostavka.victoria.bg, and to update it immediately upon any change thereto. The USER guarantees that the data they provide during the registration process is accurate, complete, and correct, and undertakes to update it promptly in case of any change.
3.3.3. If the personal data required in the registration form is not provided, dostavka.victoria.bg has the right to refuse registration.
3.3.4. In the event that inaccurate data is provided or changes that have occurred are not reflected, dostavka.victoria.bg has the right to terminate or suspend, immediately and without notice, the provision of the Services as well as the maintenance of the registration. In this case, the termination of the provision of the Services shall be deemed an automatic termination of the contract.

IV. USERNAME AND PASSWORD. USER PROFILE

4.1. Upon registration, the USER shall specify a username and password. If the username is not already taken, the USER shall receive the username and password requested. Through these, the USER gains access to their User profile as well as the ability to use the Services under Section 2.3.
4.2. The username is a unique code of letters, digits, and characters through which the USER is identified when using the Services under Section 2.3. dostavka.victoria.bg does not verify and bears no responsibility for whether the username coincides with the USER's name, or for whether it affects the rights of third parties, in particular the right to a name or other personal rights, the right to a trade name (company name), the right to a registered trademark, or other intellectual property rights.
4.3. The password is a code of letters, digits, and characters which, together with the username, serves to access a specific user profile.
4.4. The USER is obliged not to disclose their password or their secret question and answer to third parties and to immediately notify dostavka.victoria.bg in the event of unauthorized access, or of the likelihood thereof. The USER is obliged to exercise all reasonable care and to take the necessary measures to protect their password and secret question and answer, and bears full responsibility for all actions carried out by them or by a third party through the use thereof.
4.5. The user profile is a designated section of the Website dostavka.victoria.bg containing information about the registered USER, provided during the registration process and stored on a server of dostavka.victoria.bg. Through their user profile, the USER may use, configure, activate, or deactivate the use of various services under Section 2.3 of dostavka.victoria.bg, manage User Content placed by them on a server of dostavka.victoria.bg, update the data provided upon registration, change their password and secret question and answer, terminate their registration with dostavka.victoria.bg, etc.
4.6. In order to gain access to the paid services of the Website dostavka.victoria.bg, the USER must register on the web page designated for this purpose or perform other actions in accordance with the requirements of the General Terms and Conditions for use of the respective paid service specified on that page.
4.7. Each USER may have only one active user profile. Registration under a fictitious name or under another person's name (identity) is prohibited. dostavka.victoria.bg may refuse to register a person for whom it receives information indicating that they have provided false or another person's data.

V. CONCLUSION OF THE CONTRACT

5.1. The contract between the parties takes effect from the moment consent is reached, evidenced in the manner set out in Section 3.2 or Section 3.3.1.
5.2. The contract is concluded in the Bulgarian language.
5.3. The contract shall be effective: a) for unregistered USERS — until the use of the Services under Section 2.2 is discontinued; b) for registered USERS — for an indefinite period from the USER's registration until termination of the contract in accordance with the procedure set out in these General Terms and Conditions.

VI. CHANGES TO THE GENERAL TERMS AND CONDITIONS

6.1. In view of the periodic addition to and modification of the Services, their improvement and expansion, as well as in connection with possible legislative changes affecting them, the General Terms and Conditions may be changed unilaterally by Victoria. Such changes may also be made in the event of a change in the type, nature, or technology of the Services provided, upon discontinuation of the provision of certain Services, or upon a change in economic conditions.
6.2. When changes are made to the General Terms and Conditions, Victoria shall bring them to the attention of USERS by publishing them on the Website dostavka.victoria.bg. Victoria shall grant USERS a two-week period to familiarize themselves with the changes to the General Terms and Conditions, after which the changes shall take effect.
6.3. These General Terms and Conditions, as well as any future amendments thereto, shall also apply to registered USERS existing as of the date they take effect. Within the period referred to in Section 6.2, such USERS shall have the opportunity to notify Victoria, by sending a message, that they reject the changes. If no statement rejecting the changes is received by Victoria, the USER shall be deemed bound by them. A registered USER's statement that they do not agree with the changes to the General Terms and Conditions shall result in the automatic termination of the contract between the USER and Victoria for the use of the services provided through the Website dostavka.victoria.bg, whereupon Victoria shall have the right to immediately suspend the relevant USER's access to their user profile, terminate their registration, and delete from its servers all User Content placed by them.

VII. RIGHTS AND OBLIGATIONS OF THE USER

7.1. The USER shall themselves provide the client equipment (end devices for Internet access and the relevant software applications) and Internet access necessary for using the services provided by Victoria.
7.2. The USER has the right to online access to the Services provided through the Website dostavka.victoria.bg, subject to the conditions and access requirements determined by Victoria.
7.3. When using the services provided by Victoria, the USER undertakes not to upload, place on a Victoria server, or disclose in any way to third parties any User Content — information, data, text, messages, as well as any other materials or electronic links to materials that are:
a. contrary to Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, Internet etiquette, or the rules of morality and good practice;
b. containing violence (including violence against animals), incitement to violence, degradation of human dignity, or a threat to a person's life and physical integrity;
c. of a pornographic or overtly sexual nature;
d. containing clearly identifiable bodies of victims of accidents or other severe incidents;
e. offensive to a given religion or containing religious agitation;
f. constituting a trade or business secret or other confidential information;
g. subject to the intellectual property rights of third parties, unless the consent of the rights holder has been obtained;
h. infringing any proprietary or non-proprietary rights or legitimate interests of third parties;
i. promoting discrimination based on sex, race, education, age, or religion, or advocating fascist, racist, or other undemocratic ideology;
j. damaging the good name of another person and calling for the violent change of the constitutionally established order, the commission of a crime, violence against a person, or the incitement of racial, national, ethnic, or religious hostility;
k. containing information that incites or facilitates terrorist activity;
l. containing information about third-party passwords or access rights without the consent of their holder, as well as software for accessing such passwords or rights;
7.4. When using the services provided by Victoria, the USER undertakes:
a. not to engage in malicious acts within the meaning of these General Terms and Conditions;
b. to immediately notify Victoria of any case of a committed or discovered violation in the use of the provided services;
c. not to impersonate another person;
d. not to use methods that lead to the forced loading of content unwanted by Internet users ("pop-up", "blind link", and the like).
7.5. The USER has the right, at any time and at their sole discretion, to discontinue the use of the Services provided by Victoria by deactivating them from their User profile or another web page designated for this purpose, or by terminating their registration on the Website dostavka.victoria.bg, or, respectively, by discontinuing the use of the Services under Section 2.2. From the moment of termination of registration, or, for unregistered USERS, from the moment the use of the services under Section 2.2 is discontinued, the contract between the parties shall be deemed automatically terminated, and Victoria shall suspend the relevant USER's access to their User profile and shall be entitled to suspend access to and delete from its servers all User Content placed by them, in accordance with Section 14.2 of these General Terms and Conditions. Deactivating the provision of certain Services shall not result in the termination of the contract.
7.6. The USER may access and use any content published on the Website dostavka.victoria.bg, including User Content, solely for personal, non-commercial use, subject to compliance with the requirements of these General Terms and Conditions.
7.7. The USER undertakes not to gain or attempt to gain unauthorized access to the services provided by dostavka.victoria.bg by intercepting and using another person's passwords or by any other methods, and not to bypass, damage, or otherwise disrupt the normal operation of the technical or software applications of the Website dostavka.victoria.bg that prevent or restrict access to third-party mailboxes, administrative panels, computer systems, and networks related to the services provided.
7.8. The USER undertakes not to copy, distribute, borrow in any way, reproduce, or publish copyrighted works forming part of the website www.dostavka.victoria.bg, and declares that they are aware of their subsequent liability for providing such materials under Articles 172a and 172b of the Criminal Code and Article 94 of the Copyright and Related Rights Act, and that they shall not otherwise violate these General Terms and Conditions or the legislation of the Republic of Bulgaria.

VIII. RIGHTS AND OBLIGATIONS OF VICTORIA

8.1. Victoria undertakes to exercise due care in providing the USER with the ability to normally use the Services. VICTORIA DELIVERY Complaint Acceptance and Handling Policy: Victoria undertakes to deliver your order within 75 minutes, in the absence of Force Majeure circumstances or obstacles that cannot be overcome. In the event of high demand leading to a temporary difficulty for Victoria in meeting the stated delivery time in the area where the USER's delivery address is located, Victoria has the right to decline acceptance of the order, promptly notifying the USER that their order cannot be accepted. Victoria reserves the right to change the delivery areas and/or their boundaries at its discretion.
8.1.1. Delivery price by city 

City: SOFIA
Delivery price — EUR 2.30 for the following areas: kv. Ovcha Kupel, kv. Slavia, kv. Lagera, NPZ Sredets, kv. Krasna Polyana, kv. Serdika, kv. Razsadnika, kv. Hipodruma, kv. Belite Brezi, kv. Strelbishte, kv. Borovo, kv. Krasno Selo, kv. Bakston, kv. Manastirski Livadi, kv. Boyana, v.z. Kinotsentar III, Fohar, kv. Krastova Vada, kv. Hladilnika, kv. Ivan Vazov, kv. Gevgeliyski, kv. Sveta Troitsa, kv. Zaharna Fabrika, kv. Fondovi Zhilishta, kv. Banishora, Zone B-18, Zone B-19, Zone B-5, Zone B-5.3, kv. Serdika, kv. Center, kv. Kriva Reka, kv. Lozenets, kv. Iztok, kv. Izgrev, kv. Dianabad, zh.k. Mladost 1, kv. Darvenitsa, kv. Studentski Grad, kv. Vitosha, zh.k. Gradina, kv. Malinova Dolina, zh.k. Mladost 3, NPZ Iztok, zh.k. Mladost 4, v.z. Anglo-American College, zh.k. Experimentalen, kv. Gorublyane, v.z. Vrana-German, zh.k. Kambanite, zh.k. Sveti Georgi, zh.k. Sofia Village, v.z. Malinova Dolina, v.z. Bunkera, zh.k. Sofia Park, Simeonovo, v.z. Mogilata, kv. Dragalevtsi, kv. Druzhba, 7th–11th km, kv. Poligona, SPZ Slatina, Airport, kv. Hristo Botev, kv. Hristo Smirnenski, kv. Geo Milev, kv. Yavorov, kv. Poduyane, kv. Suha Reka, kv. Vasil Levski, kv. Hadzhi Dimitar.
Delivery price — EUR 2.55 for the following area: Vrazhdebna.
Delivery price — EUR 3.32 for the following areas: Detski Grad, Panchare­vo, Kokalyane, German, v.z. Kosanin Dol, v.z. Gradishte.

City: BANSKO  
Delivery price EUR 2.30 for: Bansko.
Delivery price EUR 2.81 for: Complexes Nivi, Razlog, Banya, Dobrinishte.

BOROVETS RESORT  
Delivery price EUR 2.30 for: Borovets.
Delivery price EUR 2.55 for: Samokov.
Delivery price EUR 2.81 for: Shumnatitsa, Beli Iskar.
Delivery price EUR 3.06 for: Raduil, Maritsa, Dolna Banya, Govedartsi, Mala Tsarkva, Madzhare.

City: PLOVDIV  
Delivery price EUR 2.30 for: Markovo Tepe, Trimontsium.

8.1.2. Minimum order value —

City: SOFIA
Minimum order value EUR 7.67 for the following areas: Sofia Park, Simeonovo, Malinova Dolina, zh.k. Mladost 1, zh.k. Mladost 3, zh.k. Mladost 4, v.z. Kinotsentar, Dragalevtsi, Gorublyane, Kinotsentar III, Fohar, Krastova Vada, Hladilnika, Ivan Vazov, Gevgeliyski, Sveta Troitsa, Zaharna Fabrika, Fondovi Zhilishta, Banishora, Zone B-18, Zone B-19, Zone B-5, Zone B-5.3, Center, Kriva Reka, Lozenets, Iztok, Izgrev, Dianabad, Darvenitsa, Studentski Grad, Vitosha, zh.k. Gradina, v.z. Anglo-American College, zh.k. Experimentalen, v.z. Vrana-German, zh.k. Kambanite, zh.k. Sveti Georgi, zh.k. Sofia Village, v.z. Malinova Dolina, v.z. Bunkera, v.z. Mogilata, Druzhba, 7th–11th km, Poligona, SPZ Slatina, Airport, Hristo Botev, Hristo Smirnenski, Geo Milev, Yavorov, Poduyane, Suha Reka, Vasil Levski, Hadzhi Dimitar.
Minimum order value EUR 15.34 for: Druzhba 2 – Tsarigradski Complex, Vrazhdebna.
Minimum order value EUR 30.67 for: Detski Grad, Panchare­vo, Kokalyane, German, v.z. Kosanin Dol, v.z. Gradishte.

City: BANSKO
Minimum order value EUR 7.67 for: Bansko.
Minimum order value EUR 25.56 for: Complexes Nivi, Razlog, Banya, Dobrinishte.

BOROVETS RESORT
Minimum order value EUR 7.67 for: Borovets.
Minimum order value EUR 30.67 for: Shumnatitsa, Beli Iskar, Raduil, Maritsa.
Minimum order value EUR 25.56 for: Samokov.
Minimum order value EUR 40.89 for: Dolna Banya, Govedartsi, Mala Tsarkva, Madzhare.

City: PLOVDIV
Minimum order value EUR 7.67 for: Markovo Tepe, Trimontsium.

8.1.3. Consumables. For each main dish ordered, one free set of cutlery and one free box are included. For sushi orders, one free set of chopsticks is included; additional cutlery or chopsticks must be paid for. A set of plastic cutlery (fork, knife, and spoon) costs EUR 0.10; a set of chopsticks costs EUR 0.10. If the customer requests a separate box, the additional consumable costs EUR 0.25.
8.1.4. In accordance with the amendments to the Ordinance on the Provision of Food Information to Consumers, in force as of 27 July 2025 (State Gazette No. 35 of 2025), a requirement has been introduced to indicate the shelf life of prepared food products. Food prepared for takeaway has a shelf life of up to 4 hours after the issuance of the receipt. Victoria guarantees the taste characteristics and nutritional quality of the products delivered as part of your order. It is recommended that you consume the delivered products within the time period specified above. After this period, Victoria shall not be liable for the taste characteristics or nutritional quality of the products delivered by us.
8.1.5. If a discrepancy is found between your order and the products delivered, in terms of quantity or quality, you have the right to file a complaint in accordance with the Consumer Protection Act. To file your complaint, you must notify us within 30 minutes of the time your order was handed over; notification shall be deemed submitted by calling the national Order Center at 02 911 00. If your complaint is submitted after this period, Victoria shall not be obliged to follow the complaint acceptance policy. Calls to 02 911 00 are charged at the rate of a standard local call, the price of which is determined by each user's individual tariff plan with their telecommunications provider.
8.1.6. Upon submission of a justified complaint on your part, we offer the following options for resolving the identified issue, depending on the situation, type, and nature of the problem:
If the product is a pizza, a main dish, a salad, a burger or wrap, a children's menu, a dessert, a grilled item, an appetizer, a sauce, a sushi add-on, a side dish, a beverage, or bread, we will replace it with a new one as quickly as possible within the same day, or we will provide you with a voucher that you may use for your next order, equal to the value of the incorrect product. The voucher may not be combined with any other type of discount. The voucher may be used to pay for the entire order or part thereof. The voucher may be used only once and may not be used to pay for two or more orders. The voucher is valid for a period of one month (30 calendar days) from the date of receipt.
8.1.7. In all cases of inaccurate fulfillment of your order, except for those relating to an undelivered item/product, your complaint shall be deemed justified only if you present to the provider the product you are dissatisfied with, in a quantity of no less than two-thirds of the amount delivered. Conversely, if the customer has discarded the order or returns less than two-thirds of the quantity provided, Victoria shall not be liable for any compensation.
8.1.8. Time guarantees do not apply to all orders. Orders exceeding EUR 51,82 require more preparation time and, for this reason, an extension of the delivery time is required. Each customer shall be promptly informed of the delivery time while placing their order or afterward.
8.1.9. This Complaint Acceptance and Handling Policy does not apply in the event of force majeure circumstances, including circumstances arising from unfavorable weather conditions.
8.2. Victoria has neither the obligation nor the objective ability to control the manner in which the USER uses the Services provided, and shall not be liable for the purposes and activities of the USER in connection with the use of the Services, nor for the type and nature of the User Content. Victoria has no obligation to monitor the information stored on its servers or made accessible in the provision of the Services, nor to search for facts or circumstances indicating unlawful activity on the part of the USER through the use of the Services.
8.3. In accordance with the requirements of applicable Bulgarian legislation, Victoria stores information materials and resources placed by the USER on a server of dostavka.victoria.bg and has the right to provide them to the competent state authorities in cases where this is necessary to protect the rights, legitimate interests, and security of Victoria or third parties, as well as in cases where such materials are duly requested by the relevant state authorities.
8.4. If a USER's User profile remains unused for 60 days after registration, or if 120 days have elapsed since its last use, Victoria has the right, without prior notice, to suspend the relevant USER's access to their User profile, terminate their registration, and delete from its servers all User Content placed by them. From the moment of termination of registration, the contract with the USER shall be deemed automatically terminated.
8.5. Victoria has the right to place on any page of dostavka.victoria.bg, including in User profiles, electronic links, advertising banners, and other advertising formats for goods and services offered by Victoria or third parties, as well as electronic links and advertising banners pointing to websites outside Victoria's control. Victoria shall not be liable for the content, accuracy, or lawfulness of such web pages or resources, or of services or resources that become known to the USER through the use of the services of the Website dostavka.victoria.bg.
8.6. Where the USER activates the option to offer advertising space on a blog, Victoria has the right, but not the obligation, at its discretion, to place materials under Section 8.5 thereon. If such materials are placed on the blog, Victoria undertakes to provide the USER with ...% of the revenue received from such advertising.
8.7. Victoria has the right to send commercial communications to USERS in order to offer information and advertising regarding its own goods and/or services or those offered by other commercial companies, to make inquiries on various matters, to conduct surveys, and the like. By accepting these General Terms and Conditions, the USER agrees to receive commercial communications from Victoria.
8.8. Victoria has the right, but not the obligation, at its discretion and without prior warning, to suspend access to and/or remove User Content when it violates the requirements set out in these General Terms and Conditions.
8.9. Victoria has no obligation to suspend access to and/or remove User Content published on the Website dostavka.victoria.bg at the request of the USER who published it.
8.10. Victoria has the right, at its discretion and without prior warning, to suspend or temporarily restrict a USER's access to the Services under Section 2.3, as well as other USERS' access to User Content placed by them, where, in Victoria's assessment or based on information received from third parties, the USER uses the Services in violation of Bulgarian legislation, these General Terms and Conditions, good morals, or other applicable rules.
8.11. Victoria reserves the right to temporarily or permanently discontinue the provision of specific Services available through the Website dostavka.victoria.bg, by notifying the USER thereof through a message on the relevant web pages or in their User profile.

IX. INTELLECTUAL PROPERTY

9.1. By placing User Content in any form on the Website dostavka.victoria.bg, the USER grants Victoria a non-exclusive right to use, record, store, and publicly distribute it on the Internet, including offering access to it to an unlimited number of persons in a manner allowing such access to be obtained from a place and at a time individually chosen by each of them, free of charge and without territorial restrictions (worldwide). The right under the preceding sentence is granted for as long as the User Content remains placed on a Victoria server, as well as for a reasonable period following its removal or deletion.
9.2. When using the Services that are the subject of these General Terms and Conditions, the USER has access to a variety of content and resources that are subject to copyright or other intellectual property rights of Victoria, other USERS, or the respectively indicated persons. The USER has access to such content for personal use in accordance with these General Terms and Conditions and has no right to use, record, store, reproduce, alter, adapt, or publicly distribute intellectual property objects made accessible to them through the use of the Services, unless it concerns an insignificant amount of information intended for personal use, provided that the legitimate interests of the authors or other holders of intellectual property rights are not unreasonably harmed, that any copying or reproduction is carried out for non-commercial purposes, and that the relevant content was provided by the USER or the USER has obtained the express consent of the relevant rights holders. Notwithstanding the foregoing, the USER has no right to remove trademark notices or notices of affiliation with another intellectual property right from materials accessible to them, regardless of whether the rights holder is Victoria or another USER.
9.3. The intellectual property rights over all intellectual property objects — materials, databases, and other resources placed on the Website, other than User Content placed by USERS on the Website dostavka.victoria.bg — are protected under the Copyright and Related Rights Act and/or the Marks and Geographical Indications Act, and belong to Victoria or to the respectively indicated person who has assigned the right of use to Victoria, and may not be used in violation of applicable legislation.
9.4. If the USER believes that their intellectual property rights have been infringed by another user, they should notify Victoria in writing at the management address specified in these General Terms and Conditions, or by letter sent to the email address designated for contact with Victoria. The notification should contain precise identification of the material alleged to have been published in violation of intellectual property rights, identification of the person or persons whose intellectual property rights have been infringed and the grounds on which such persons became holders of the relevant rights, as well as an address and telephone number for contacting the USER. Victoria shall, at its discretion, take the actions set out in Section 11.1 of these General Terms and Conditions.
9.5. Any work of art (artistic design) or database found on the pages of the website constitutes a copyrighted work arising under Articles 11, 14, and/or 42 of the Copyright and Related Rights Act. Accordingly, the copyrighted content of the website may not be copied, distributed, reproduced, borrowed, or altered in any other form or by any means, without the provider's consent.
9.6. In proven cases of the use of copyrighted materials constituting Victoria's intellectual property, in a manner that may be classified as reproduction thereof contrary to the purposes of the website, Victoria shall refer the matter to the relevant district prosecutor's office or the competent regional court in the Republic of Bulgaria.

X. LIABILITY. LIMITATION OF LIABILITY

10.1. Victoria exercises reasonable care to enable the USER to make normal use of the Services; however, as they are provided free of charge, Victoria has no obligation and does not guarantee that they will meet the USER's requirements or that they will be uninterrupted, timely, or secure. By accepting these General Terms and Conditions, the USER declares that the use of the Services provided shall be entirely at their own risk and responsibility, and the parties agree that Victoria shall not be liable for any damages that may be caused to the USER through the use of the Services provided.
10.2. Victoria shall not be liable for the availability and quality of goods and the content of services brought to the USER's attention through the publication on the Website of electronic links, advertising banners, and messages for the sale of goods and the provision of services by third parties, and/or by attaching such to the text of commercial communications sent to the USER's mailbox address, as specified or generated upon registration. Insofar as the actions of such third parties are not under Victoria's control, Victoria shall not be liable for the unlawful nature of the activities of such third parties, or for the establishment, guarantee, performance, modification, or termination of obligations and commitments related to the goods and services offered by such third parties, nor shall it be liable for damages and lost profits arising from such relations.
10.3. Victoria shall not be liable for failure to provide the Services due to circumstances beyond its control — in cases of force majeure, accidental events, problems on the global Internet network and in the provision of services beyond Victoria's control, problems attributable to the USER's equipment, as well as in the event of unauthorized access or interference by third parties in the operation of the information system or Victoria's servers.
10.4. Victoria shall not be liable for damage caused to the USER's software, hardware, or equipment, or for loss of data resulting from materials or resources sought, downloaded, or otherwise used through the Services provided.
10.5. Victoria shall not be liable to the USER or to third parties for damages and lost profits arising from the termination, suspension, modification, or restriction of the provision of any of the Services, or the availability for use of the Services, or from the deletion, return, non-receipt, modification, loss, unreliability, inaccuracy, or incompleteness of items, messages, materials, or information used, recorded, or made accessible through the Website dostavka.victoria.bg.
10.6. The parties agree that Victoria shall not be liable for failure to provide the Services, or for providing them at a reduced quality, as a result of tests carried out by Victoria to check equipment, connections, networks, and the like, or tests aimed at improving or optimizing the Services provided. In such cases, Victoria shall notify the USER in advance of the possible temporary unavailability or reduced quality of the Services, as applicable.
10.7. By accepting these General Terms and Conditions, the USER declares that they are aware of the possibility of interruptions and other difficulties in the Internet connection to the Website dostavka.victoria.bg that may occur regardless of the care exercised by Victoria. The USER declares that they will not claim any compensation from Victoria for lost profits, damages, or inconvenience resulting from the interruptions or difficulties in the Internet connection referred to above, including with regard to the capacity of such connection.
10.8. Victoria shall not be liable and shall owe no compensation to a person whose personal data has been used by another person for the use of the Services provided by Victoria, regardless of whether or not that person has given consent thereto.

XI. VICTORIA'S RIGHTS IN THE EVENT OF A USER'S FAILURE TO PERFORM ITS OBLIGATIONS

11.1. Victoria has the right to suspend, restrict, or modify the Services provided to the USER, as well as to refer the matter to the competent state authorities, if, in Victoria's assessment, the USER's conduct violates the provisions of applicable Bulgarian legislation, these General Terms and Conditions, or the rights and legitimate interests of third parties, and, at any time and without prior warning, to suspend access to any content placed on the Website dostavka.victoria.bg by the USER which it assesses, or is informed by third parties, to be contrary to applicable Bulgarian legislation, these General Terms and Conditions, or its own or third parties' rights and legitimate interests, including intellectual property rights, until such a dispute is resolved by an act of a competent state authority.
11.2. Upon receipt of an order from the competent state authorities concerning User Content, Victoria has the right, without prior warning, to suspend access to such User Content or to take other action in accordance with the order received.
11.3. Victoria has the right, without notice, to deactivate the USER's user profile access password if, in Victoria's assessment, the USER violates the provisions of applicable Bulgarian legislation, these General Terms and Conditions, or the rights and legitimate interests of third parties. In such cases, Victoria has the right to terminate the USER's registration, discontinue the provision of the Services under Section 2.3 to the USER, and delete from its servers all User Content placed by them. The contract with the USER shall be deemed automatically terminated as of the date of termination of their registration.
11.4. Where it receives information that gives sufficient grounds to assume that a USER's conduct in using the Services of the Website dostavka.victoria.bg may constitute a crime or an administrative offense, Victoria has the right, at its discretion, to refer the matter to the competent state authorities, providing them with the necessary cooperation and all necessary information and materials duly requested, which, in the assessment of the relevant authority, would assist in identifying the perpetrator and proving the crime or administrative offense committed.
11.5. In the above cases, Victoria shall not be liable for any damages or lost profits suffered by the USER or third parties as a result of the suspension, modification, or restriction of the Services, the termination of the contract, or the provision of information or compliance with orders from the competent state authorities.

XII. INDEMNIFICATION

12.1. The USER shall be obliged to indemnify Victoria and all third parties for all damages and lost profits suffered by them, including any fines, attorneys' fees, and other expenses paid, arising from claims filed by, and/or compensation paid to, third parties in connection with materials that the USER has disclosed to third parties or made accessible through the use of the Services provided by Victoria in violation of Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, or good morals, as well as in connection with other breaches of their obligations under these General Terms and Conditions.
12.2. In addition to the foregoing, the USER undertakes to indemnify Victoria for any damages caused as a result of the use of the Services provided by third parties to whom the USER has disclosed their password or secret question and answer in violation of these General Terms and Conditions.
12.3. Parents exercising parental rights, guardians, or custodians of a minor shall be liable for all damages caused by the minor to Victoria and to third parties in connection with the registration and use of the Services that are the subject of these General Terms and Conditions, as well as for all damages resulting from the provision of false data or the falsity of the declaration under the last sentence of Section 3.3.2.
12.4. The obligations of the persons under this Section 12 shall survive the termination of the contract with the USER.

XIII. PROTECTION OF PERSONAL DATA

13.1. Victoria has the right to collect and use information regarding USERS. Information through which a person may be identified may include first name, middle name, surname, date of birth, gender, place of residence, email address, as well as any other information that the USER voluntarily enters, uses, or provides when using the Services of the Website dostavka.victoria.bg. For the avoidance of doubt, User Content shall not be regarded as personal data and is therefore not subject to the protection afforded to the USER's personal data under these General Terms and Conditions.
13.2. Every registered USER, through their username and password, has the right to online access to their user profile, where they may correct and update their personal data stored by Victoria.
13.3. "VICTORIA ARENA" OOD is entered in the register of personal data administrators. Victoria exercises due care in the collection, processing, and storage of USERS' personal data, in strict compliance with the provisions of the Personal Data Protection Act.
13.4. Victoria exercises due care and is responsible for protecting the information about the USER that has come to its knowledge in connection with the provision of the Services that are the subject of these General Terms and Conditions, except in cases of force majeure, an accidental event, or malicious acts by third parties, as well as in cases where the USER has themselves made such information accessible to third parties.
13.5. In the registration form completed by the USER upon conclusion of the contract, Victoria clearly indicates the mandatory or voluntary nature of the provision of the data and the consequences of a refusal to provide it. By expressing consent to these General Terms and Conditions, the USER agrees that information about them shall be processed in accordance with the procedure set out herein.
13.6. Victoria collects and uses the information referred to in Section 13.1 for the purposes set out in these General Terms and Conditions, including offering new services to users, offering goods and/or services offered by other persons, promotions, organizing prize draws, inquiries, statistical purposes, and any other purposes; by registering to use the Services, the USER agrees to receive commercial communications sent by Victoria. The purposes described for which the information may be used are not exhaustively listed and do not give rise to obligations for Victoria.
13.7. By accepting these General Terms and Conditions, the USER agrees to the processing of their personal data for direct marketing purposes. The USER has the right to object to the processing of their personal data for direct marketing purposes by sending a written notice to Victoria at the address or email specified for contact. The USER has the right to be informed before their personal data is disclosed for the first time to third parties or used on their behalf for direct marketing purposes, and shall be given the opportunity to object to such disclosure or use.
13.8. Victoria undertakes not to edit or disclose any personal information about the USER or their use of the Services, and not to provide the information collected to third parties — state authorities, commercial companies, natural persons, or others — except in cases where:
a/ this is provided for in these General Terms and Conditions or the USER has given their express consent upon registration or at a later time;
b/ this is necessary for the fulfillment of a statutory obligation of Victoria;
c/ the information is requested by state authorities or officials who, under applicable legislation, are authorized to request and collect such information in compliance with the legally established procedures;
d/ information regarding personal data is provided to Victoria's employees or subcontractors for activities related to the administration and use of the Services;
e/ other cases provided for by law.
13.9. When using the Website dostavka.victoria.bg, Victoria has the right to automatically retain certain information that a USER's computer or other end device sends to a Victoria server in connection with the USER's activity. This information is stored in log files on Victoria's servers and may include the USER's IP address, the date and time the relevant page of the Website dostavka.victoria.bg was visited, the time spent on it, and the like. In addition, Victoria retains the USER's IP address, as well as any other information necessary to identify the USER and to reproduce their electronic statement under Section 3.2, or, respectively, Section 3.3.1, accepting the General Terms and Conditions, in the event of a legal dispute.
13.10. Victoria has the right, but not the obligation, to install cookies on the USER's computer or other end device — small text files that are stored via a web page through an internet server on the USER's hard drive and that enable the retrieval of information about the USER, identifying them and tracking their actions.
13.11. Disclosure of personal data is possible only in cases where the information is requested by state authorities or officials legally authorized to request and collect information containing personal data, in compliance with the established statutory procedure, or in cases involving counterfeiting where, for the purpose of identifying the perpetrator of a crime against intellectual property, personal data must be provided to the "Cybercrime" unit of the State Agency for National Security (GDBOP), the prosecutor's office, or the court.

XIV. TERMINATION AND RESCISSION OF THE CONTRACT

14.1. Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon the occurrence of any of the following circumstances: a/ discontinuation of Victoria's business activity or discontinuation of the maintenance of the Website dostavka.victoria.bg; b/ mutual agreement of the parties to terminate the contract; c/ other cases provided for by law.
14.2. In the event of termination of the contract between the parties on any grounds whatsoever, Victoria has the right to immediately suspend the relevant USER's access to their user profile, terminate their registration, and delete from its servers all User Content placed by them, in compliance with the requirements of applicable legislation. In the event of termination of the contract, Victoria shall not be liable for any damages or lost profits suffered by the USER or third parties as a result of the suspension of the USER's access to their user profile, the termination of their registration, the deletion of User Content placed by the USER from Victoria's servers, or as a result of the provision of information or compliance with orders from the competent state authorities.

XV. POLICY ON THE DECLARATION OF DISH AND SUSHI WEIGHTS

15.1. The declared weights of dishes on the website refer to a single portion, including the main product and the accompanying side dish for each dish.
15.2. The declared weights of Sushi dishes on the website refer to a single portion, including the main Sushi product and the accompanying Soy sauce and Wasabi.

XVI. OTHER PROVISIONS

16.1. Written or electronic statements and messages provided for in the contract and these General Terms and Conditions shall be deemed validly made if made in the form of a letter with return receipt, a fax message, an email, clicking a virtual button on the Website dostavka.victoria.bg, or the like, provided that the statement is recorded technically in a manner that allows it to be reproduced.

16.2. By accepting these General Terms and Conditions and concluding a contract with each other, the parties express their agreement to deem electronic statements exchanged between them as received upon their arrival at the information system designated by the recipient, without the need for express confirmation thereof. Where Victoria is the recipient of the statement, the statement shall be deemed to have arrived at the information system designated by the recipient upon its arrival at Victoria's POP3 servers. Where the USER is the recipient of the statement, the statement shall be deemed to have arrived at the information system designated by the recipient upon its arrival at the email address specified upon registration, located on a server within the relevant domain to which that mailbox belongs. If the USER has specified an invalid email address, the statement shall be deemed received solely upon its being sent by Victoria, even if it was not actually received.
16.3. The parties agree that, should any provision of these General Terms and Conditions be found invalid, this shall not render the contract, other provisions, or parts thereof invalid. The invalid provision shall be replaced by the mandatory provisions of the law or established practice.
16.4. The Website dostavka.victoria.bg is maintained by Victoria through technical equipment located within the territory of the Republic of Bulgaria. Victoria does not guarantee and shall not be liable for the accessibility and proper provision of the Services of the Website dostavka.victoria.bg outside the territory of the Republic of Bulgaria; in particular, only unpaid services may be used in localities where delivery is not carried out. Should the USER use the Services that are the subject of these General Terms and Conditions outside the territory of the Republic of Bulgaria, the USER shall be solely responsible for compliance with the applicable legislation of the place where the Services are used.
16.5. All matters not settled by this contract shall be governed by the provisions of the applicable legislation of the Republic of Bulgaria.
16.6. All disputes between the parties shall be resolved in a spirit of understanding and good faith. Should no agreement be reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance, or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to newly arisen circumstances, shall be resolved by the competent court under applicable Bulgarian legislation. Under applicable legislation, the sale of alcohol and cigarettes to persons under the age of 18 is prohibited. If the provider has doubts at the time of finalizing and handing over the order, the customer is obliged to verify and present their identity card. Should the customer be a person under the age of 18, alcohol or cigarettes will not be handed over and will be returned to the establishment servicing the relevant delivery area. Should a customer wish to cancel a placed order, this may be done within 3 minutes of its acceptance, and the cancellation may be granted following a call to 02 911 00. Should a customer cancel after the 3rd minute, they shall be added to the "Blacklist" database — a list of customers whose orders will not be fulfilled.

XVII. DISCOUNTS

17.1. Discounts for newly registered users. Every newly registered user of our website who places and completes a first order with the "Delivery" option automatically receives a 30% discount on their second order, which must also be placed with the "Delivery" option. Choosing the "Pick up" option for any order automatically applies a 15% discount. The two discounts are tied to different options and cannot be combined. Discounts may not be combined with other promotions or discounts already in effect.
17.2. Terms of use of the promo code PETYA15, valid only for the city of Plovdiv: Receive a 15% discount on a takeaway order with "Delivery" by entering the code PETYA15. The promotion does not apply to items already on promotion or already discounted products. It is valid only for "Deliveries" in the city of Plovdiv (in the areas serviced by the restaurant) and may be used an unlimited number of times. These General Terms and Conditions were adopted by "VICTORIA ARENA" OOD on 17.08.2026 and shall enter into force as of 17.08.2026.
* Calculations are carried out using the official fixed exchange rate: EUR 1 = BGN 1.95583. Currency conversion to euro is carried out in compliance with applicable statutory requirements and rounding rules. Minor discrepancies in final amounts may occur and are considered technically unavoidable.