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GENERAL TERMS AND CONDITIONS OF USE OF THE SITE
Here you will find the General Terms and Conditions of the contract for the use of the services provided by VICTORIA ARENA LTD through the online ordering website "www.dostavka.victoria.bg" (the "General Terms and Conditions") and governs all relations between "VICTORIA ARENA LTD" and each of the users of the website www.dostavka.victoria.bg.
I. DEFINITIONS
In the interpretation and application of these General Terms and Conditions, the terms and designations used will have the following meanings:
1.1. "Victoria" means "Victoria Arena" Ltd., with UIC 200115015, with headquarters, address of management and correspondence Sofia, 118 Bulgaria Blvd., fl.1, Office 1-11, which provides the services that are subject to these General Terms and Conditions.
1.2. "User" means any individual over 18 years of age who uses the services provided by the Call Center or the Site / Mobile Application in any way, including, but not limited to, by viewing them, creating their own Account through registration, placing Orders and performing any other actions related to this.
1.3. "Products" means all products, including pizzas, salads, sauces, soft drinks, low alcoholic and spirits, sushi, combo and set menus, promotional menus and packages and desserts, offered for sale by Victoria at a relevant time through the Site / Mobile Application / Call Center, which are part of the Victoria menu posted on the Site / Mobile Application;
1.4. "Services" means all services offered to Users and performed by Victoria through the Site / Mobile Application / Call Center at any given time, including the sale and delivery of Products.
1.5. "Site" means a domain (Internet address) www.dostavka.victoria.bg, through which Users are given the opportunity, in the presence of the Internet, to order and deliver Victoria Products.
1.6. "Website" is part of a website that may be composite or separate.
1.7. "Mobile application" means a specialized application for mobile devices called Victoria Delivery, through which the User, in the presence of Internet connectivity, can place orders for the purchase and delivery of Victoria Products.
1.8. "Information system" is a device or system of connected devices, which or any of which is intended to store, send or receive electronic documents.
1.9. "Electronic reference" is a link marked on a particular Internet page that allows automated referral to another website, information resource or object through standardized protocols.
1.10. "User profile" is a separate part of the dostavka.victoria.bg, containing information about the user, provided by him upon registration and stored by the dostavka.victoria.bg, and the access to the user profile is carried out by entering a username and password. The profile allows the User to view and edit the data entered during registration, to have access to his personal mailbox, to change his password for access, to subscribe, respectively to unsubscribe, to receive a newsletter, etc.
1.11. "Username" is a unique code of letters and/or numbers chosen by the user, through which he is individualized in dostavka.victoria.bg.
1.12. "Password" is a code of letters and/or numbers selected by the user, which together with the username individualizes the same in dostavka.victoria.bg.
1.13. "IP Address" ("IP address") is a unique identification number associating a device, website or resource of the user in a way that allows their localization in the global Internet network.
1.14. "Server" is a device or system of connected devices on which or on one of which is installed system software to perform tasks related to storage, processing, reception or transmission of information.
1.15. "Malicious actions" are acts or omissions violating Internet ethics or causing harm to persons connected to the Internet or associated networks, including but not limited to sending junk e-mail (SPAM, JUNK MAIL), overflow of channels (FLOOD), gaining access to resources with foreign rights and passwords, using flaws in the systems for their own benefit or obtaining information (HACK), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or data arrays (CRACK), sending "Trojan horses" or causing the installation of viruses or remote control systems, disturbing the normal operation of other users of the Internet and associated networks, and performing any actions, which can be qualified as a crime or administrative violation under Bulgarian law or other applicable law.
1.16. "Accidental event" is an unforeseen circumstance of extraordinary nature at the time of conclusion of the contract, which makes its performance objectively impossible.
1.17. "Commercial communications" are advertising or other messages representing, directly or indirectly, the goods, services or reputation of a person carrying out commercial or craft activity or exercising a regulated profession.
II. SUBJECT MATTER OF THE CONTRACT
2.1. Victoria, through the Website, dostavka.victoria.bg provided in the presence of Internet connectivity and in on-line mode to the USER the Services provided for in these General Terms and Conditions, in strict compliance by the latter with the requirements set out in these General Terms and Conditions.
2.2. Part of the Services on the Website dostavka.victoria.bg be provided to all USERS without the need for prior registration, but subject to these General Terms and Conditions.
2.3. The use of part of the Services on the Site is dostavka.victoria.bg possible only after prior registration, creating a User Profile of the USER and entering the username and password.
2.4. The relationship between USERS and dostavka.victoria.bg in connection with the offering, accessing and using paid services through the Site www.dostavka.victoria.bg be governed by the rules described in the General Terms and Conditions for Use of the relevant paid services available through the Website dostavka.victoria.bg.
III. SCOPE. AGREEMENT WITH THE GENERAL TERMS AND CONDITIONS
3.1. These General Terms and Conditions apply in relations with USERS who have registered on the Website dostavka.victoria.bg (the "registered USERS"). These General Terms and Conditions apply accordingly to the relations with USERS who have not registered on the website dostavka.victoria.bg (the "unregistered USERS"), and their rights are limited to the use of the services described in item 2.2. 3.2. The text of these General Terms and Conditions is available on the Internet on a website with an address http://dostavka.victoria.bg in a way that allows its storage and reproduction. An electronic link to the website containing the text of these General Terms and Conditions is located on each page of the Website dostavka.victoria.bg. With each use of the services and resources of the Website dostavka.victoria.bg, including by opening a website from the Website dostavka.victoria.bg, as well as by clicking on an electronic link from the home (start) or any other website of the Website dostavka.victoria.bg, the USERS declare that they are familiar with these General Terms and Conditions, agree with them and undertake to comply with them.
3.3. In order to be able to use the services under item 2.3. of these General Terms and Conditions, the USER must register in advance by filling in the relevant electronic registration form, available in real time (on-line) on the website dostavka.victoria.bg.
3.3.1 In the process of registration, by ticking the box "I agree with the General Terms and Conditions of the dostavka.victoria.bg and pressing the virtual button "Register", the USER, respectively the parent or guardian of the USER, makes an explicit electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms and Conditions, accepts them, agrees with them and undertakes to comply with them.
3.3.2 By registering, the USER receives access to all services offered by dostavka.victoria.bg. When filling in the registration form, the USER is obliged to provide complete and correct data regarding his identity, respectively the identity of the USER, and the other data required by the electronic form of dostavka.victoria.bg, as well as to update them immediately with any change. The USER guarantees that the data he provides during the registration process are true, complete and accurate and in case of change of the latter will update them in a timely manner.
3.3.3 In case of failure to provide the personal data required in the registration form, dostavka.victoria.bg has the right to refuse registration.
3.3.4 In the event of providing false data or not reflecting the changes that have occurred, dostavka.victoria.bg has the right to terminate or suspend immediately and without notice the provision of the Services, as well as the maintenance of its registration. In this case, the termination of the provision of the Services is considered an automatic termination of the contract.
IV. USERNAME AND PASSWORD. USER PROFILE
4.1. Upon registration, the USER shall indicate a username and password. If the username is not already taken, the USER receives the username and password they have requested. Through them, the USER gets access to his / her User Profile, as well as the opportunity to use the Services under item 2.3.
4.2. The username is a unique code of letters, numbers and symbols through which the USER is individualized when using the Services under item 2.3. dostavka.victoria.bg does not check and is not responsible for the coincidence of the username with the name of the USER, whether it affects the rights of third parties and in particular the right to a name or other personal rights, the right to a trade name (company), the right to a trademark or other intellectual property rights.
4.3. The password is a code of letters, numbers and symbols, which, together with the username, serves to access a particular user profile.
4.4. The USER is obliged not to disclose to third parties his password or secret question and answer and to notify immediately dostavka.victoria.bg in case of unauthorized access, as well as the likelihood of such. The USER is obliged to take all care and take the necessary measures that are reasonably necessary in order to protect his password and secret questions and answers and bears full responsibility for all actions that are performed by him or by a third party through their use.
4.5. The User Profile is a separate part of the Website dostavka.victoria.bg, containing information about the registered USER, provided during the registration process and stored on a server of the dostavka.victoria.bg. Through his user profile, the USER may use, set, activate or deactivate the use of various services under item 2.3. dostavka.victoria.bg, to manage a User Content server located by him on a server of the dostavka.victoria.bg User Content, to update the data provided upon registration, to change his password and secret question and answer, to terminate his registration in dostavka.victoria.bg, etc.
4.6. In order to access the paid services on the dostavka.victoria.bg Website, the USER shall register on a designated website or other actions in accordance with the requirements of the General Terms and Conditions for Use of the respective paid service listed on the page.
4.7. Each USER can have only one active user profile. It is forbidden to register under a fictitious name or under a foreign name (under a foreign identity). dostavka.victoria.bg may refuse the registration of a person for whom it receives information indicating false or foreign data.
V. CONCLUSION OF THE CONTRACT
5.1. The contract between the parties takes effect from the moment of reaching an agreement, objectified in the manner specified in item 3.2 or item 3.3.1.
5.2. The contract is concluded in Bulgarian.
5.3. The contract has effect: a) For unregistered USERS – until the termination of the use of the Services under item 2.2.; b) for registered USERS – for an indefinite period from the registration of the USER until the termination of the contract in accordance with the procedure provided for in these General Terms and Conditions.
VI. CHANGES TO THE GENERAL TERMS AND CONDITIONS
6.1. In view of the periodic supplementation and modifications of the Services, their improvement and expansion, as well as in connection with possible legislative changes that affect them, the General Terms and Conditions may be changed unilaterally by Victoria. This change may also be made in the event of a change in the type, nature or technology of the Services provided, in the event of termination of the provision of certain Services, as well as in the event of a change in economic conditions.
6.2. When making changes to the General Terms and Conditions, Victoria brings them to the attention of the USERS by publishing them on the Website dostavka.victoria.bg. Victoria gives USERS a two-week period to get acquainted with the changes to the Terms and Conditions, after which they come into force.
6.3. These General Terms and Conditions, as well as future amendments thereto, shall also apply to existing registered USERS as of the date of their entry into force. Within the period under item 6.2. they have the ability to state by sending a message to Victoria that they reject the changes. In the event that a statement of rejection of the changes is not received by Victoria, it is considered that the USER is bound by them. The statement by a registered USER that he does not agree with the changes to the General Terms and Conditions will lead to the automatic termination of the contract between the USER and Victoria for the use of the services provided through the dostavka.victoria.bg Website, whereby Victoria has the right to immediately suspend the access of the respective USER to his profile, terminate his registration and delete from its servers all User Content located by him.
VII. RIGHTS AND OBLIGATIONS OF THE USER
7.1. The USER provides the customer equipment (terminal devices for Internet access and related software applications) and Internet access necessary for the use of the Victoria services.
7.2. The USER has the right to access on-line to the Services provided through the Website dostavka.victoria.bg, subject to the conditions and access requirements set by Victoria.
7.3. The USER undertakes, when using the services provided by Victoria, not to load, place on a Victoria server and not to disclose in any way to third parties User Content – information, data, text, messages, as well as any other materials or electronic links to materials:
a. contrary to Bulgarian law, applicable foreign laws, these General Terms and Conditions, Internet ethics, rules of morality and decency;
b. containing violence (including violence against animals), agitation for violence, humiliation of human dignity, threat to human life and bodily integrity;
c. with pornographic or sexually explicit content;
e. containing clearly identifiable bodies of victims of accidents and other serious incidents;
f. insulting a religion or containing religious agitation;
g. representing a trade or business secret or other confidential information;
h. which are subject to intellectual property rights of third parties, except with the consent of the right holder;
i. violating any property or non-material rights or legitimate interests of third parties;
(j) promoting discrimination based on sex, race, education, age and religion, or advocating fascist, racist or other undemocratic ideology;
k. damaging the reputation of another and calling for a forcible change of the constitutionally established order, for committing a crime, for violence against the person or for incitement of racial, national, ethnic or religious enmity;
l. containing information inciting or facilitating the commission of terrorist activities; m. containing information about foreign passwords or access rights without the consent of their holder, as well as software for access to such passwords or rights;
7.5. The USER undertakes when using the services provided by Victoria:
a. not to perform malicious actions within the meaning of these General Terms and Conditions;
b. to immediately notify Victoria of any case of violation committed or found when using the services provided;
c. not to present himself as another person;
e. not to use methods leading to forced loading of unwanted content by Internet users ("pop-up", "blind link" and the like).
7.6. The USER has the right at any time, at its sole discretion, to terminate the use of the Services provided by Victoria by deactivating their provision from their User Profile or other designated website or terminating their registration on the Website dostavka.victoria.bg, respectively discontinuing the use of the Services under item 2.2. From the moment of termination of the registration, and for unregistered USERS – from the moment of termination of the use of the services under item 2.2., the contract between the parties is considered automatically terminated, and Victoria suspends the access of the respective USER to his User Profile and has the right to suspend access to and delete from its servers all User Content located by him in accordance with item 14.2. of these General Terms and Conditions. Deactivating the provision of certain Services does not result in termination of the contract.
7.7. The USER may access and use any content posted on the Website dostavka.victoria.bg, including User Content, solely for personal use for non-commercial purposes subject to the requirements of these General Terms and Conditions.
7.8. The USER undertakes not to perform and not to try to gain unauthorized access to the services provided by dostavka.victoria.bg by intercepting and using foreign passwords or any other methods, not to circumvent, damage or otherwise interfere with the normal operation of technical or software applications on the Website dostavka.victoria.bg, which prevent or restrict access to foreign electronic mailboxes, administrative panels, computer systems and networks related to the services provided.
VIII. RIGHTS AND OBLIGATIONS OF VICTORIA
8.1. Victoria undertakes to take due care to enable the USER to use the Services normally.
VICTORIA DELIVERY Acceptance and Complaints Acceptance and Satisfaction Policy
Victoria is committed to delivering your order within 75 minutes in the absence of Force Majeure or obstacles that we cannot overcome.
In case of high workload, leading to temporary difficulty for Victoria to meet the specified delivery time in the area where the delivery address of the USER is located, Victoria has the right to refuse to accept the order by promptly informing the USER that his order cannot be accepted.
Victoria reserves the right to change delivery areas and/or their boundaries at its discretion.
8.1.1. Delivery price by cities
G. Sofia - delivery price is 3.99 BGN.
G. Plovdiv - delivery price is 3.99 lv.
Bansko - delivery price is 3.99 lv.
Borovets - delivery price is 3.99 lv.
8.1.2. The minimum order value by cities and quarters:
The minimum order value is 20 BGN, excluding delivery costs, in all neighborhoods and cities, except the following:
G. Sofia:
Bistritsa - 40 lv
Vrana Palace - 40 lv
Crow - Lozen - Triangle - 40lv
German - 40 lw
Lozen - 40 BGN
Pancharevo - 40 BGN
Kokalyanski inns - 50 lv
G. Bansko:
Bathroom - 50 BGN
Dobrinishte - 50 BGN
Park Hotel Murite - 50 BGN
Pirin Golf - 50 sq
Razlog - 50 BGN
Redenka complex - 50 lv
Hotel Cornelia - 50 BGN
Borovets:
Govedartsi, Mala tsarkva and Madjare – 80 BGN
Shumnitsa hut – 30 BGN
Samokov – 50 BGN
Raduil – 50 BGN
Maritsa – 60 lv
Dolna Banya – 80 BGN
Beli Iskar – 50 BGN
8.1.3. Consumables
For each ordered main portion, there is one free cutlery and a free box. When ordering a portion of sushi, a free set of sushi chopsticks is laid, if you want extra utensils or sticks you need to pay for them. A set of plastic utensils (fork, knife and spoon) is priced at 0.20 leva, a set of sushi chopsticks is priced at 0.20 leva. At the request of a customer for a separate box, the additional consumable is priced at 0.49 BGN.
8.1.4. Victoria guarantees the taste characteristics and nutritional qualities of the products delivered to your order within 2 (two) hours from the time of order. For this reason, Victoria recommends that you consume the products delivered to you within the above deadline. After this period, Victoria is not responsible for the taste characteristics and nutritional qualities of the products supplied by us.
8.1.5. In the event of a discrepancy between your order and the delivered products in quantitative and qualitative terms, you have the right to file a claim under the Consumer Protection Act. For your claim, you need to notify us within 30 minutes from the time of delivery of your order, and the notification is considered to have been submitted by phone call to the national Order Acceptance Center with number 02 911 00. If your notice of claim is made after this period, Victoria is not obliged to follow the complaint acceptance policy.
Calls to 02 911 00 are charged at the price of a local call, the price of which is determined by the individual tariff plan of each user with the telecommunications company whose services he uses.
8.1.6. Upon making a reasonable claim on your part, we offer you the following options to resolve the identified problem depending on the situation, type and nature of the problem:
- If the product is pizza, main course, salad, burger or tortilla, children's menu, dessert, grill, appetizer, sauce, sushi supplement, side dish, drink or bread we will replace it with a new, as soon as possible within the same day or we will provide you with a voucher that you will be able to take advantage of on your next order, which will equal the value of the wrong product.
The voucher cannot be combined with another type of discount. The voucher is used to pay for all or part of the order. The voucher is used once and cannot be used to pay for two or more orders.
The voucher is provided for a period of one month (30 calendar days) after receipt.
8.1.7. In all cases of inaccurate execution of your order, except for those related to an undelivered item/product, your claim will be recognized as justified only if you present to the supplier the product with which you have remained dissatisfied in an amount not less than two-thirds of the delivered. On the other hand, if the customer has discarded the order or returned less than two-thirds of the quantity provided to him, Victoria assumes no liability for compensation.
8.1.8. Time guarantees do not apply to all orders. Orders over 100 BGN require more time to prepare and therefore it is necessary to extend the delivery time. Each customer will be promptly informed of the time of delivery while placing his order or subsequently. 8.1.9. This Policy for accepting and satisfying claims does not apply in case of force majeure, including in the event of causes related to adverse weather conditions.
8.2. Victoria has no obligation and objective ability to control the way the USER uses the Services provided, and is not responsible for the goals and activities of the USER in connection with the use of the Services, as well as for the type and nature of the User Content. Victoria has no obligation to monitor the information stored on its servers or made available during the provision of the Services, nor to seek facts and circumstances indicating the performance of illegal activity by the USER through the use of the Services.
8.3. In accordance with the requirements of the Bulgarian legislation in force, Victoria stores information materials and resources located by the USER on a server of the dostavka.victoria.bg and has the right to provide them to the competent state authorities in cases where this is necessary to preserve the rights, legitimate interests and security of Victoria or third parties, as well as in cases where they are required by the relevant state authorities in due order.
8.4. In case of non-use of the User Profile of a USER for 60 days after registration or 120 days have elapsed since its last use, Victoria has the right to suspend without notice the access of the respective USER to his User Account, terminate his registration and delete from its servers all User Content located by him. From the moment of termination of registration, the contract with the USER is considered automatically terminated.
8.5. Victoria has the right to place on any of the dostavka.victoria.bg pages, including in User Profiles, electronic links, advertising banners and other advertising forms for goods and services offered by Victoria or third parties, as well as electronic links and advertising banners pointing to websites beyond the control of Victoria. Victoria is not responsible for the content, correctness and legality of such websites or resources and the services or resources that have become available to the USER when using the services of the Website dostavka.victoria.bg
8.6. Upon activation by the USER of the possibility of offering advertising space on a blog, Victoria has the right, but not the obligation, at its discretion to place materials under item 8.5. In the event that such materials are placed on the blog, Victoria undertakes to provide the USER with ......% of the revenue generated by this advertisement.
8.7. Victoria has the right to send commercial messages to USERS in order to offer information and advertisements about its own or offered by other companies goods and / or services, to make inquiries on a variety of issues, to conduct surveys and others. By accepting these General Terms and The USER agrees to receive commercial communications from Victoria.
8.8. Victoria has the right, but not the obligation, at its discretion and without warning, to suspend access to and / or remove User Content when it contradicts the requirements set out in these General Terms and Conditions.
8.9. Victoria has no obligation to suspend access to and/or remove User Content posted on the Website dostavka.victoria.bg at the request of the USER who posted it.
8.10. Victoria has the right, at its own discretion and without warning, to suspend or temporarily restrict the USER's access to the Services under item 2.3., as well as the access of other USERS to User Content located by it, when, at the discretion of Victoria or according to information obtained from third parties, the USER uses the Services in violation of Bulgarian law, these General Terms and Conditions, decency or other applicable norms.
8.11. Victoria reserves the right to temporarily or permanently suspend the provision of specific Services available through the Website dostavka.victoria.bg by notifying the USER with a message on the relevant websites or in his User Profile.
IX. INTELLECTUAL PROPERTY
9.1. By placing User Content in any form on the dostavka.victoria.bg Website, the USER grants Victoria the non-exclusive right to use, record, store, distribute it publicly on the Internet, including to offer access to it to an unlimited number of persons in a way that allows such access to be made from a place and at a time individually chosen by each of them, without remuneration for this and without territorial restrictions (worldwide). The right under the preceding paragraph is granted for the time for which the User Content is located on a Victoria server, as well as for a reasonable period after its removal or deletion.
9.2. When using the Services subject to these General Terms and Conditions, the USER has access to a variety of content and resources that are subject to copyright or other intellectual property rights of Victoria, other USERS or designated persons. The USER has access to the content with a view to its use for personal needs in accordance with these General Terms and Conditions and is not entitled to use, record, store, reproduce, modify, adapt or publicly distribute intellectual property objects that have become available to him when using the Services, unless it is a small amount of information intended for personal use, provided that the legitimate interests of authors or other holders of intellectual property rights are not unduly prejudiced, in the event that the copying or reproduction is carried out for non-commercial purposes, as well as in the event that the relevant content is provided by him or has received the explicit consent of the respective rightholders. Notwithstanding the above, the USER has no right to remove the trademark signs and affiliation of any other intellectual property right from the materials available to him, regardless of whether the holder of the relevant rights is Victoria or another CONSUMER.
9.4. Intellectual property rights on all intellectual property – materials, databases and other resources located on the Website, outside the User Content located by the USERS on the Website dostavka.victoria.bg, are subject to protection under the Copyright and Related Rights Act and / or the Marks and Geographical Indications Act, belong to Victoria or the designated person, respectively, granted the right of use to Victoria and may not be used in violation of applicable law.
9.5. In the event that the USER believes that his intellectual property rights have been violated by another user, he should notify Victoria in writing at the registered address specified in these General Terms and Conditions or by letter sent to the e-mail address specified for contact with Victoria. The notification should contain a precise identification of the material allegedly published in violation of intellectual property rights, an indication of the person or persons whose intellectual property rights have been violated and the grounds on which these persons have become holders of the relevant rights, as well as an address and telephone number for contact with the USER. Victoria shall, at its discretion, take the action referred to in point 11.1. of these General Terms and Conditions.
H. RESPONSIBILITY. LIMITATION OF LIABILITY
10.1. Victoria takes care to enable the USER to use the Services normally, but as far as their provision is free of charge, Victoria does not guarantee that they will meet the USER's requirements or that they will be uninterrupted, timely or secure. By accepting these General Terms and Conditions, the USER declares that the use of the Services provided will be entirely at his own risk and responsibility, and the parties agree that Victoria is not responsible for any damages caused to the USER when using the Services provided.
10.3. Victoria is not responsible for the availability and quality of goods and content of services brought to the attention of the USER by publishing on the Website electronic links, advertising banners and messages for the sale of goods and provision of services by third parties and / or by attaching such to the text of commercial messages sent to it at the address of an electronic mailbox, indicated by him at his registration or generated at his registration. Insofar as the actions of these third parties are not under the control of Victoria, the latter is not responsible for the unlawful nature of the activities of third parties or for the occurrence, guarantee, performance, modification and termination of obligations and commitments in connection with the goods and services offered by third parties, and is not responsible for damages and lost profits, resulting from these relationships.
10.4. Victoria shall not be liable for failure to provide the services in the event of circumstances beyond its control – in cases of force majeure, fortuitous events, problems in the global Internet network and in the provision of services beyond Victoria's control, problems due to the USER's equipment, as well as in case of unauthorized access or intervention of third parties in the operation of the information system or Victoria servers.
10.5. Victoria shall not be liable for damages caused to the USER's software, hardware or facilities, or for loss of data arising from materials or resources searched, loaded or used in any way through the Services provided.
10.6. Victoria shall not be liable to the USER and third parties for damages and lost profits resulting from termination, suspension, modification or limitation of the provision of any of the Services provided for the use of the Services, deletion, return, non-receipt, modification, loss, inaccuracy, inaccuracy, or incompleteness of items, messages, materials or information used, recorded or made available through the Dostavka Website. victoria.bg.
10.7. The parties agree that Victoria is not responsible for the non-provision of the Services or their provision with impaired quality as a result of tests carried out by Victoria for the purpose of checking equipment, connections, networks, etc., as well as tests aimed at improving or optimizing the Services provided. In these cases, Victoria shall notify the USER in advance of the possible temporary non-provision, respectively of the deteriorating quality of the Services.
10.8. By accepting these General Terms and Conditions, the USER declares that he is aware of the possibility of possible interruptions and other difficulties in making the Internet connection to the Website dostavka.victoria.bg, which may occur regardless of the care taken by Victoria. The USER declares that he will not claim any compensation from Victoria for lost profits, damages or inconveniences due to the occurrence of the above interruptions or difficulties of the Internet connection, including with regard to the capacity of this connection.
10.9. Victoria is not responsible and does not owe compensation to a person whose personal data is used by another person for the use of the Services provided by Victoria, whether or not it has given its consent.
XI. RIGHTS OF Victoria IN CASE OF NON-FULFILLMENT OF OBLIGATIONS OF A USER
11.1. Victoria has the right to suspend, restrict or change the Services provided to the USER, as well as to approach the competent state authorities if the USER with its behavior, at the discretion of Victoria, violates provisions of the Bulgarian legislation in force, these General Terms and Conditions or the rights and legitimate interests of third parties, as well as at any time and without prior notice to suspend access to any content, located on the Website dostavki.victoria.bg by the USER, for which it determines or receives information from third parties that it contradicts the Bulgarian legislation in force, these General Terms and Conditions or their or others' rights and legitimate interests, including intellectual property rights, until such dispute is resolved by an act of a competent state authority.
11.2. Upon receipt of an order from competent government authorities concerning User Content, Victoria has the right, without prior notice, to suspend access to such User Content or to perform other actions in accordance with the order received.
11.3. Victoria has the right, without notice, to deactivate the password for access to the USER's profile in the event that, at the discretion of Victoria, the USER violates provisions of the Bulgarian legislation in force, these General Terms and Conditions or the rights and legitimate interests of third parties. In these cases, Victoria has the right to terminate the registration of the USER, to suspend the provision to the USER of the Services under item 2.3. and delete from its servers all User Content located by it. The contract with the USER is considered automatically terminated from the date of termination of his registration.
11.4. When Victoria receives information that gives reasonable grounds to believe that the USER's behavior when using the Services on the Website dostavka.victoria.bg by the USER could constitute a crime or administrative violation, Victoria has the right, at its discretion, to approach the competent state authorities, providing them with the necessary assistance and all necessary information and materials required in the proper order, which, at the discretion of the relevant authority, would help to identify the offender and prove the crime or administrative offence committed.
11.5. In the above cases, Victoria shall not be liable for damages and lost profits by the USER or third parties resulting from the suspension, modification or limitation of the Services, termination of the contract or provision of information or execution of orders of the competent state authorities.
XII. BENEFITS
12.1. The USER is obliged to indemnify Victoria and all third parties for all damages and lost profits suffered by them, including for paid property sanctions, attorneys' fees and other costs as a result of claims by and/or compensations paid to third parties in connection with materials that the USER has made available to third parties or made available by using the Services provided by Victoria in violation of Bulgarian law, applicable foreign laws, these General Terms and Conditions or decency, as well as in connection with other violations of its obligations under these General Terms and Conditions.
12.2. Apart from the above, the USER undertakes to indemnify Victoria for all damages caused by the use of the Services provided by third parties to whom the latter has provided his password or secret question and answer in violation of these Terms and Conditions.
12.3. The parents exercising parental rights, guardians or custodians of a minor shall be liable for all damages caused by the same to Victoria and third parties during the registration and use of the Services – subject to these General Terms and Conditions, as well as for any damages resulting from the indication of false data or falsity of the declaration under item 3.3.2, last sentence.
12.4. The obligations of the persons under this item 12 shall continue their effect after termination of the contract with the USER.
XIII. PROTECTION OF PERSONAL DATA
13.1. Victoria has the right to collect and use information about USERS. The information by which the person can be identified may include name, surname, surname, date of birth, sex, location, e-mail, as well as any other information that the USER voluntarily enters, uses or provides when using the Services on the Website dostavki.victoria.bg. For the avoidance of doubt, User Content is not considered personal data and is therefore not subject to the protection provided regarding the USER's personal data under these General Terms and Conditions.
13.2. Each registered USER through his username and password has the right to access on-line to his profile, where he can correct and update his personal data stored by Victoria.
13.3. Company "VICTORIA ARENA" Ltd. is entered in the register of personal data administrators. Victoria takes due care to collect, process and store the personal data of USERS, in strict compliance with the provisions of the Personal Data Protection Act.
13.4. Victoria takes due care and is responsible for the protection of the information about the USER that has become known to it in connection with the provision of the Services subject to these General Terms and Conditions, except in cases of force majeure, accidental event or malicious actions of third parties, as well as in cases where the USER has made this information available to third parties.
13.5. In the registration form filled in by the USER at the conclusion of the contract, Victoria clearly indicates the mandatory or voluntary nature of the provision of the data and the consequences of refusal to provide it. By agreeing to these General Terms and Conditions, the USER agrees that the information about him will be processed in the order provided therein.
13.6. Victoria collects and uses the information under item 13.1 for the purposes set out in these General Terms and Conditions, including offering new services to users, offering goods and / or services offered by others, promotions, organizing lotteries, inquiries, statistical and any other purposes, and by registering for the Services, the USER agrees toда получава търговски съобщения, изпращани от Victoria. Описаните цели, за които може да се използва информацията, не са изчерпателно изброени и не пораждат задължения за Victoria.
13.7. By accepting these General Terms and Conditions, the USER agrees to the processing of his or her personal data for direct marketing purposes. The USER has the right to object to the processing of his or her personal data for direct marketing purposes by sending a written message to Victoria at the specified address or emai for contacts. The USER has the right to be notified before his personal data is disclosed for the first time to third parties or used on their behalf for direct marketing purposes by being given the opportunity to object to such disclosure or use.
13.8. Victoria undertakes not to edit or disclose any personal information about The USER or for his use of the Services and not to provide the collected information to third parties – state authorities, companies, individuals and others, except in cases where:
a/ this is provided for in these General Terms and Conditions or the USER has given his explicit consent upon registration or at a later time;
b/ this is necessary for the fulfillment of a statutory obligation of Victoria;
c/ the information is required by state bodies or officials who, according to the current legislation, are authorized to request and collect such information in compliance with the statutory procedures;
d/ the information about personal data is provided to employees or subcontractors of Victoria for activities related to the administration of the same and the use of the Services;
e/ other cases specified in the law.
13.9. When using the Website dostavki.victoria.bg, Victoria has the right to automatically store certain information that a computer or other terminal of the USER sends to a Victoria server in connection with the USER's activity. The information is stored in log files on Victoria servers and may include the IP address of the USER, the date and time at which the respective page of dostavki.victoria.bg the Website was visited, the time spent on it, etc. In addition, Victoria stores the IP address of the USER, as well as any other information necessary to identify the USER and reproduce his electronic statement under item 3.2., respectively item 3.3.1 for acceptance of the General Terms and Conditions in the event of a legal dispute.
13.10. Victoria has the right, but not the obligation, to install on a computer or other end device of the USER cookies – small text files that are saved from the website through an Internet server on the hard drive of the USER and allow the recovery of information about the USER by identifying him, as well as tracking his actions.
XIV. TERMINATION AND TERMINATION OF THE CONTRACT
14.1. Except as provided in these General Terms and Conditions, the contract between the parties shall also be terminated upon the occurrence of any of the following circumstances:
a/ termination of the activity of Victoria or termination of the maintenance of the Website dostavki.victoria.bg;
b) mutual agreement of the parties for termination; c/ other cases provided for by law.
14.2. In the event of termination of the contract between the parties on any grounds, Victoria has the right to immediately suspend the access of the respective USER to his profile, terminate his registration and delete from its servers all User Content located by him, subject to the requirements of the applicable legislation. In the event of termination of the contract, Victoria shall not be liable for damages and lost profits by the USER or third parties resulting from the suspension of the USER's access to his profile, the termination of his registration, the deletion of the User Content located by the USER from Victoria's servers, as well as the provision of information or the execution of orders of the competent state authorities.
XV POLICY FOR ANNOUNCING WEIGHTS OF DISHES AND SUSHI
15.1 The announced weights of the dishes on the site are for a single portion, including the main product and the adjacent side dish of each dish.
15.2 The announced weights of Sushi dishes on the site are for a single portion, including the main Sushi product and the adjacent Soy sauce and Wasabi.
XVI. OTHER CONDITIONS
16.1. The written or electronic statements and messages provided for in the contract and these General Terms and Conditions are considered valid if they are made in the form of a letter with acknowledgment of receipt, facsimile message, e-mail, pressing a virtual button on the Website dostavki.victoria.bg and the like, insofar as the statement is technically recorded in a way that allows it to be reproduced.
16.2. By accepting these General Terms and Conditions and concluding a contract between them, the parties agree to consider the electronic statements made between them as received with their receipt in the information system specified by the addressee, without the need for explicit confirmation. When Victoria is the addressee of the statement, the receipt of the statement in an information system specified by the addressee is considered to be its receipt on Victoria's POP3 servers. When the USER is the addressee of the statement, the receipt of the statement in an information system specified by the addressee shall be deemed to be its receipt in the electronic mailbox specified upon registration, located on a server within the respective domain addressing the box. In the event that the USER has specified an invalid e-mailbox, the statement will be considered received only by sending it from Victoria, even if it has not been received.
16.3. The parties agree that in the event that any of the clauses of these General Terms and Conditions is invalid, this will not invalidate the contract, other clauses or parts thereof. The invalid clause will be replaced by the mandatory rules of law or established practice.
16.4. The website is dostavki.victoria.bg maintained by Victoria through technical equipment located on the territory of the Republic of Bulgaria. Victoria does not guarantee and is not responsible for the availability and proper provision of the Services on dostavki.victoria.bg Website outside the territory of the Republic of Bulgaria, as well as in particular settlements where no delivery takes place, only unpaid services may be used. In the event that the USER uses the Services subject to these General Terms and Conditions outside the territory of the Republic of Bulgaria, the USER is solely responsible for compliance with the applicable legislation in accordance with the place of use of the Services.
16.5. For all matters not settled by this contract, the provisions of the current legislation of the Republic of Bulgaria shall apply.
16.6. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes arising from the contract between the parties or relating to it, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes about filling gaps in the contract or its adaptation to newly arisen circumstances, will be resolved by the court competent under the Bulgarian legislation in force.
Under the current legislative system, the sale of alcohol and cigarettes is prohibited for persons under the age of 18. In case of doubt on the part of the supplier during the finalization and delivery of the order, the customer is obliged to certify and show his ID card. In the event that the customer is a person under 18 years of age, alcohol or cigarettes will not be handed over and will be returned to a restaurant serving the delivery area.
In case a customer wishes to cancel an order, this can be done within 3 minutes after its acceptance, and the refusal can be satisfied after calling 02 911 00. In case of refusal by a customer after the 3rd minute, it is added to the "Black List" database – a list of customers whose orders will not be executed.
XVII. DISCOUNTS AND BONUSES
17.1 Each newly registered user of our Website receives a 30% discount on their second order when completing their first order, which must be made with the "DELIVERY" option.
With the "TAKE FROM PLACE" option, everyone receives a 15% discount. The two discounts cannot be combined.
17. 2 When placing an order over 80 BGN on our Website, each user receives a gift a bottle of wine of 750 ml. The promotion is valid only for an order with the option "DELIVERY".
TERMS AND CONDITIONS FOR EURO 2024 SOCIAL MEDIA GAME
I. ORGANIZER OF THE GAME
1.1. This document contains the rules for conducting and participating
in a social media prize game for the European Football Championship
2024, organized by Victoria, referred to for short as the "Organizer".
II. DEFINITION OF GAME
2.1. The conditions of participation, set by the Organizer, provide the opportunity for participants to win a prize representing and limited to a special combo menu on the occasion of the European Championship - Combo "Double Pass" (DOUBLE STREET DOG + DOUBLE CHEESEBURGER WITH BLACK ANGUS VEAL + 2 х FRESH FRIED POTATOES).
2.2. The game is not and cannot be qualified as "gambling" within the
meaning of the Gambling Act. It does not meet the definition of
"gambling" under Art. 2 paragraph 1 - there is no stake in it and none
of the participants can in any way lose anything. It does not require
permission from the State Commission on Gambling.
2.3. Participation in the Game is completely voluntary.
III. CONDITIONS FOR PARTICIPATION
3.1. Users must have followed Victoria Restaurants’ page on Facebook.
3.2. Users must participate in the daily challenges by commenting with
their answers on the respective post.
3.3. Entries must be submitted before the deadline specified in each
game post.
IV. GAME PERIOD
4.1. Prizes can be won in the period 14.06.2024 - 14.07.2024 after
answering a question on the Organizer's social media posts and only in
case that the participant answered the question correctly and was drawn
as a winner on a raffle basis among all those who answered correctly to
the question. Prizes can be claimed when ordering through the
Organizer's online platform
(https://dostavka.victoria.bg/bg) with the "DELIVERY" option until
15.07.2024.
V. PRIZES
5.1. Prize cannot be exchanged for its cash equivalent.
5.2. Prizes cannot be pre-selected by the customer.
5.3. Prizes are subject to availability and Victoria reserves the right
to substitute any prize with one of equivalent value without giving
notice.
VI. WINNER SELECTION
6.1. Winners will be selected randomly from all eligible entries
6.2. Winners will be announced in the comments below the respective
post, and the Organizer will contact them via private message.
6.3. If a winner does not claim the prize within 3 days of notification,
the Organizer reserves the right to select another winner.
VII. RESPONSIBILITY. LIMITATION OF LIABILITY
7.1. The Organizer takes care to enable users to use the Services
normally, but as far as their provision is free of charge, Victoria does
not guarantee that they will meet the user's requirements or that they
will be uninterrupted, timely or secure. By accepting these General
Terms and Conditions, the user declares that the use of the Services
provided will be entirely at his own risk and responsibility, and the
parties agree that Victoria is not responsible for any damages caused to
the user when using the Services provided.
7.2. By accepting these General Terms and Conditions, the User declares
that the performance of the provided services will be entirely at his
own risk and responsibility, and the parties agree that the Organizer is
not responsible for any damages caused to the User when using the
provided Services.
7.3. The Organizer reserves their right to change these General Terms
and Conditions at any time.
By participating, you acknowledge that you have read, understood, and
agree to be bound by these terms and conditions.
These General Terms and Conditions have been accepted by VICTORIA ARENA LTD on 01.08.2022 and shall enter into force on 15.08.2022.
Here you will find the General Terms and Conditions of the contract for the use of the services provided by VICTORIA ARENA LTD through the online ordering website "www.dostavka.victoria.bg" (the "General Terms and Conditions") and governs all relations between "VICTORIA ARENA LTD" and each of the users of the website www.dostavka.victoria.bg.
I. DEFINITIONS
In the interpretation and application of these General Terms and Conditions, the terms and designations used will have the following meanings:
1.1. "Victoria" means "Victoria Arena" Ltd., with UIC 200115015, with headquarters, address of management and correspondence Sofia, 118 Bulgaria Blvd., fl.1, Office 1-11, which provides the services that are subject to these General Terms and Conditions.
1.2. "User" means any individual over 18 years of age who uses the services provided by the Call Center or the Site / Mobile Application in any way, including, but not limited to, by viewing them, creating their own Account through registration, placing Orders and performing any other actions related to this.
1.3. "Products" means all products, including pizzas, salads, sauces, soft drinks, low alcoholic and spirits, sushi, combo and set menus, promotional menus and packages and desserts, offered for sale by Victoria at a relevant time through the Site / Mobile Application / Call Center, which are part of the Victoria menu posted on the Site / Mobile Application;
1.4. "Services" means all services offered to Users and performed by Victoria through the Site / Mobile Application / Call Center at any given time, including the sale and delivery of Products.
1.5. "Site" means a domain (Internet address) www.dostavka.victoria.bg, through which Users are given the opportunity, in the presence of the Internet, to order and deliver Victoria Products.
1.6. "Website" is part of a website that may be composite or separate.
1.7. "Mobile application" means a specialized application for mobile devices called Victoria Delivery, through which the User, in the presence of Internet connectivity, can place orders for the purchase and delivery of Victoria Products.
1.8. "Information system" is a device or system of connected devices, which or any of which is intended to store, send or receive electronic documents.
1.9. "Electronic reference" is a link marked on a particular Internet page that allows automated referral to another website, information resource or object through standardized protocols.
1.10. "User profile" is a separate part of the dostavka.victoria.bg, containing information about the user, provided by him upon registration and stored by the dostavka.victoria.bg, and the access to the user profile is carried out by entering a username and password. The profile allows the User to view and edit the data entered during registration, to have access to his personal mailbox, to change his password for access, to subscribe, respectively to unsubscribe, to receive a newsletter, etc.
1.11. "Username" is a unique code of letters and/or numbers chosen by the user, through which he is individualized in dostavka.victoria.bg.
1.12. "Password" is a code of letters and/or numbers selected by the user, which together with the username individualizes the same in dostavka.victoria.bg.
1.13. "IP Address" ("IP address") is a unique identification number associating a device, website or resource of the user in a way that allows their localization in the global Internet network.
1.14. "Server" is a device or system of connected devices on which or on one of which is installed system software to perform tasks related to storage, processing, reception or transmission of information.
1.15. "Malicious actions" are acts or omissions violating Internet ethics or causing harm to persons connected to the Internet or associated networks, including but not limited to sending junk e-mail (SPAM, JUNK MAIL), overflow of channels (FLOOD), gaining access to resources with foreign rights and passwords, using flaws in the systems for their own benefit or obtaining information (HACK), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or data arrays (CRACK), sending "Trojan horses" or causing the installation of viruses or remote control systems, disturbing the normal operation of other users of the Internet and associated networks, and performing any actions, which can be qualified as a crime or administrative violation under Bulgarian law or other applicable law.
1.16. "Accidental event" is an unforeseen circumstance of extraordinary nature at the time of conclusion of the contract, which makes its performance objectively impossible.
1.17. "Commercial communications" are advertising or other messages representing, directly or indirectly, the goods, services or reputation of a person carrying out commercial or craft activity or exercising a regulated profession.
II. SUBJECT MATTER OF THE CONTRACT
2.1. Victoria, through the Website, dostavka.victoria.bg provided in the presence of Internet connectivity and in on-line mode to the USER the Services provided for in these General Terms and Conditions, in strict compliance by the latter with the requirements set out in these General Terms and Conditions.
2.2. Part of the Services on the Website dostavka.victoria.bg be provided to all USERS without the need for prior registration, but subject to these General Terms and Conditions.
2.3. The use of part of the Services on the Site is dostavka.victoria.bg possible only after prior registration, creating a User Profile of the USER and entering the username and password.
2.4. The relationship between USERS and dostavka.victoria.bg in connection with the offering, accessing and using paid services through the Site www.dostavka.victoria.bg be governed by the rules described in the General Terms and Conditions for Use of the relevant paid services available through the Website dostavka.victoria.bg.
III. SCOPE. AGREEMENT WITH THE GENERAL TERMS AND CONDITIONS
3.1. These General Terms and Conditions apply in relations with USERS who have registered on the Website dostavka.victoria.bg (the "registered USERS"). These General Terms and Conditions apply accordingly to the relations with USERS who have not registered on the website dostavka.victoria.bg (the "unregistered USERS"), and their rights are limited to the use of the services described in item 2.2. 3.2. The text of these General Terms and Conditions is available on the Internet on a website with an address http://dostavka.victoria.bg in a way that allows its storage and reproduction. An electronic link to the website containing the text of these General Terms and Conditions is located on each page of the Website dostavka.victoria.bg. With each use of the services and resources of the Website dostavka.victoria.bg, including by opening a website from the Website dostavka.victoria.bg, as well as by clicking on an electronic link from the home (start) or any other website of the Website dostavka.victoria.bg, the USERS declare that they are familiar with these General Terms and Conditions, agree with them and undertake to comply with them.
3.3. In order to be able to use the services under item 2.3. of these General Terms and Conditions, the USER must register in advance by filling in the relevant electronic registration form, available in real time (on-line) on the website dostavka.victoria.bg.
3.3.1 In the process of registration, by ticking the box "I agree with the General Terms and Conditions of the dostavka.victoria.bg and pressing the virtual button "Register", the USER, respectively the parent or guardian of the USER, makes an explicit electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms and Conditions, accepts them, agrees with them and undertakes to comply with them.
3.3.2 By registering, the USER receives access to all services offered by dostavka.victoria.bg. When filling in the registration form, the USER is obliged to provide complete and correct data regarding his identity, respectively the identity of the USER, and the other data required by the electronic form of dostavka.victoria.bg, as well as to update them immediately with any change. The USER guarantees that the data he provides during the registration process are true, complete and accurate and in case of change of the latter will update them in a timely manner.
3.3.3 In case of failure to provide the personal data required in the registration form, dostavka.victoria.bg has the right to refuse registration.
3.3.4 In the event of providing false data or not reflecting the changes that have occurred, dostavka.victoria.bg has the right to terminate or suspend immediately and without notice the provision of the Services, as well as the maintenance of its registration. In this case, the termination of the provision of the Services is considered an automatic termination of the contract.
IV. USERNAME AND PASSWORD. USER PROFILE
4.1. Upon registration, the USER shall indicate a username and password. If the username is not already taken, the USER receives the username and password they have requested. Through them, the USER gets access to his / her User Profile, as well as the opportunity to use the Services under item 2.3.
4.2. The username is a unique code of letters, numbers and symbols through which the USER is individualized when using the Services under item 2.3. dostavka.victoria.bg does not check and is not responsible for the coincidence of the username with the name of the USER, whether it affects the rights of third parties and in particular the right to a name or other personal rights, the right to a trade name (company), the right to a trademark or other intellectual property rights.
4.3. The password is a code of letters, numbers and symbols, which, together with the username, serves to access a particular user profile.
4.4. The USER is obliged not to disclose to third parties his password or secret question and answer and to notify immediately dostavka.victoria.bg in case of unauthorized access, as well as the likelihood of such. The USER is obliged to take all care and take the necessary measures that are reasonably necessary in order to protect his password and secret questions and answers and bears full responsibility for all actions that are performed by him or by a third party through their use.
4.5. The User Profile is a separate part of the Website dostavka.victoria.bg, containing information about the registered USER, provided during the registration process and stored on a server of the dostavka.victoria.bg. Through his user profile, the USER may use, set, activate or deactivate the use of various services under item 2.3. dostavka.victoria.bg, to manage a User Content server located by him on a server of the dostavka.victoria.bg User Content, to update the data provided upon registration, to change his password and secret question and answer, to terminate his registration in dostavka.victoria.bg, etc.
4.6. In order to access the paid services on the dostavka.victoria.bg Website, the USER shall register on a designated website or other actions in accordance with the requirements of the General Terms and Conditions for Use of the respective paid service listed on the page.
4.7. Each USER can have only one active user profile. It is forbidden to register under a fictitious name or under a foreign name (under a foreign identity). dostavka.victoria.bg may refuse the registration of a person for whom it receives information indicating false or foreign data.
V. CONCLUSION OF THE CONTRACT
5.1. The contract between the parties takes effect from the moment of reaching an agreement, objectified in the manner specified in item 3.2 or item 3.3.1.
5.2. The contract is concluded in Bulgarian.
5.3. The contract has effect: a) For unregistered USERS – until the termination of the use of the Services under item 2.2.; b) for registered USERS – for an indefinite period from the registration of the USER until the termination of the contract in accordance with the procedure provided for in these General Terms and Conditions.
VI. CHANGES TO THE GENERAL TERMS AND CONDITIONS
6.1. In view of the periodic supplementation and modifications of the Services, their improvement and expansion, as well as in connection with possible legislative changes that affect them, the General Terms and Conditions may be changed unilaterally by Victoria. This change may also be made in the event of a change in the type, nature or technology of the Services provided, in the event of termination of the provision of certain Services, as well as in the event of a change in economic conditions.
6.2. When making changes to the General Terms and Conditions, Victoria brings them to the attention of the USERS by publishing them on the Website dostavka.victoria.bg. Victoria gives USERS a two-week period to get acquainted with the changes to the Terms and Conditions, after which they come into force.
6.3. These General Terms and Conditions, as well as future amendments thereto, shall also apply to existing registered USERS as of the date of their entry into force. Within the period under item 6.2. they have the ability to state by sending a message to Victoria that they reject the changes. In the event that a statement of rejection of the changes is not received by Victoria, it is considered that the USER is bound by them. The statement by a registered USER that he does not agree with the changes to the General Terms and Conditions will lead to the automatic termination of the contract between the USER and Victoria for the use of the services provided through the dostavka.victoria.bg Website, whereby Victoria has the right to immediately suspend the access of the respective USER to his profile, terminate his registration and delete from its servers all User Content located by him.
VII. RIGHTS AND OBLIGATIONS OF THE USER
7.1. The USER provides the customer equipment (terminal devices for Internet access and related software applications) and Internet access necessary for the use of the Victoria services.
7.2. The USER has the right to access on-line to the Services provided through the Website dostavka.victoria.bg, subject to the conditions and access requirements set by Victoria.
7.3. The USER undertakes, when using the services provided by Victoria, not to load, place on a Victoria server and not to disclose in any way to third parties User Content – information, data, text, messages, as well as any other materials or electronic links to materials:
a. contrary to Bulgarian law, applicable foreign laws, these General Terms and Conditions, Internet ethics, rules of morality and decency;
b. containing violence (including violence against animals), agitation for violence, humiliation of human dignity, threat to human life and bodily integrity;
c. with pornographic or sexually explicit content;
e. containing clearly identifiable bodies of victims of accidents and other serious incidents;
f. insulting a religion or containing religious agitation;
g. representing a trade or business secret or other confidential information;
h. which are subject to intellectual property rights of third parties, except with the consent of the right holder;
i. violating any property or non-material rights or legitimate interests of third parties;
(j) promoting discrimination based on sex, race, education, age and religion, or advocating fascist, racist or other undemocratic ideology;
k. damaging the reputation of another and calling for a forcible change of the constitutionally established order, for committing a crime, for violence against the person or for incitement of racial, national, ethnic or religious enmity;
l. containing information inciting or facilitating the commission of terrorist activities; m. containing information about foreign passwords or access rights without the consent of their holder, as well as software for access to such passwords or rights;
7.5. The USER undertakes when using the services provided by Victoria:
a. not to perform malicious actions within the meaning of these General Terms and Conditions;
b. to immediately notify Victoria of any case of violation committed or found when using the services provided;
c. not to present himself as another person;
e. not to use methods leading to forced loading of unwanted content by Internet users ("pop-up", "blind link" and the like).
7.6. The USER has the right at any time, at its sole discretion, to terminate the use of the Services provided by Victoria by deactivating their provision from their User Profile or other designated website or terminating their registration on the Website dostavka.victoria.bg, respectively discontinuing the use of the Services under item 2.2. From the moment of termination of the registration, and for unregistered USERS – from the moment of termination of the use of the services under item 2.2., the contract between the parties is considered automatically terminated, and Victoria suspends the access of the respective USER to his User Profile and has the right to suspend access to and delete from its servers all User Content located by him in accordance with item 14.2. of these General Terms and Conditions. Deactivating the provision of certain Services does not result in termination of the contract.
7.7. The USER may access and use any content posted on the Website dostavka.victoria.bg, including User Content, solely for personal use for non-commercial purposes subject to the requirements of these General Terms and Conditions.
7.8. The USER undertakes not to perform and not to try to gain unauthorized access to the services provided by dostavka.victoria.bg by intercepting and using foreign passwords or any other methods, not to circumvent, damage or otherwise interfere with the normal operation of technical or software applications on the Website dostavka.victoria.bg, which prevent or restrict access to foreign electronic mailboxes, administrative panels, computer systems and networks related to the services provided.
VIII. RIGHTS AND OBLIGATIONS OF VICTORIA
8.1. Victoria undertakes to take due care to enable the USER to use the Services normally.
VICTORIA DELIVERY Acceptance and Complaints Acceptance and Satisfaction Policy
Victoria is committed to delivering your order within 75 minutes in the absence of Force Majeure or obstacles that we cannot overcome.
In case of high workload, leading to temporary difficulty for Victoria to meet the specified delivery time in the area where the delivery address of the USER is located, Victoria has the right to refuse to accept the order by promptly informing the USER that his order cannot be accepted.
Victoria reserves the right to change delivery areas and/or their boundaries at its discretion.
8.1.1. Delivery price by cities
G. Sofia - delivery price is 3.99 BGN.
G. Plovdiv - delivery price is 3.99 lv.
Bansko - delivery price is 3.99 lv.
Borovets - delivery price is 3.99 lv.
8.1.2. The minimum order value by cities and quarters:
The minimum order value is 20 BGN, excluding delivery costs, in all neighborhoods and cities, except the following:
G. Sofia:
Bistritsa - 40 lv
Vrana Palace - 40 lv
Crow - Lozen - Triangle - 40lv
German - 40 lw
Lozen - 40 BGN
Pancharevo - 40 BGN
Kokalyanski inns - 50 lv
G. Bansko:
Bathroom - 50 BGN
Dobrinishte - 50 BGN
Park Hotel Murite - 50 BGN
Pirin Golf - 50 sq
Razlog - 50 BGN
Redenka complex - 50 lv
Hotel Cornelia - 50 BGN
Borovets:
Govedartsi, Mala tsarkva and Madjare – 80 BGN
Shumnitsa hut – 30 BGN
Samokov – 50 BGN
Raduil – 50 BGN
Maritsa – 60 lv
Dolna Banya – 80 BGN
Beli Iskar – 50 BGN
8.1.3. Consumables
For each ordered main portion, there is one free cutlery and a free box. When ordering a portion of sushi, a free set of sushi chopsticks is laid, if you want extra utensils or sticks you need to pay for them. A set of plastic utensils (fork, knife and spoon) is priced at 0.20 leva, a set of sushi chopsticks is priced at 0.20 leva. At the request of a customer for a separate box, the additional consumable is priced at 0.49 BGN.
8.1.4. Victoria guarantees the taste characteristics and nutritional qualities of the products delivered to your order within 2 (two) hours from the time of order. For this reason, Victoria recommends that you consume the products delivered to you within the above deadline. After this period, Victoria is not responsible for the taste characteristics and nutritional qualities of the products supplied by us.
8.1.5. In the event of a discrepancy between your order and the delivered products in quantitative and qualitative terms, you have the right to file a claim under the Consumer Protection Act. For your claim, you need to notify us within 30 minutes from the time of delivery of your order, and the notification is considered to have been submitted by phone call to the national Order Acceptance Center with number 02 911 00. If your notice of claim is made after this period, Victoria is not obliged to follow the complaint acceptance policy.
Calls to 02 911 00 are charged at the price of a local call, the price of which is determined by the individual tariff plan of each user with the telecommunications company whose services he uses.
8.1.6. Upon making a reasonable claim on your part, we offer you the following options to resolve the identified problem depending on the situation, type and nature of the problem:
- If the product is pizza, main course, salad, burger or tortilla, children's menu, dessert, grill, appetizer, sauce, sushi supplement, side dish, drink or bread we will replace it with a new, as soon as possible within the same day or we will provide you with a voucher that you will be able to take advantage of on your next order, which will equal the value of the wrong product.
The voucher cannot be combined with another type of discount. The voucher is used to pay for all or part of the order. The voucher is used once and cannot be used to pay for two or more orders.
The voucher is provided for a period of one month (30 calendar days) after receipt.
8.1.7. In all cases of inaccurate execution of your order, except for those related to an undelivered item/product, your claim will be recognized as justified only if you present to the supplier the product with which you have remained dissatisfied in an amount not less than two-thirds of the delivered. On the other hand, if the customer has discarded the order or returned less than two-thirds of the quantity provided to him, Victoria assumes no liability for compensation.
8.1.8. Time guarantees do not apply to all orders. Orders over 100 BGN require more time to prepare and therefore it is necessary to extend the delivery time. Each customer will be promptly informed of the time of delivery while placing his order or subsequently. 8.1.9. This Policy for accepting and satisfying claims does not apply in case of force majeure, including in the event of causes related to adverse weather conditions.
8.2. Victoria has no obligation and objective ability to control the way the USER uses the Services provided, and is not responsible for the goals and activities of the USER in connection with the use of the Services, as well as for the type and nature of the User Content. Victoria has no obligation to monitor the information stored on its servers or made available during the provision of the Services, nor to seek facts and circumstances indicating the performance of illegal activity by the USER through the use of the Services.
8.3. In accordance with the requirements of the Bulgarian legislation in force, Victoria stores information materials and resources located by the USER on a server of the dostavka.victoria.bg and has the right to provide them to the competent state authorities in cases where this is necessary to preserve the rights, legitimate interests and security of Victoria or third parties, as well as in cases where they are required by the relevant state authorities in due order.
8.4. In case of non-use of the User Profile of a USER for 60 days after registration or 120 days have elapsed since its last use, Victoria has the right to suspend without notice the access of the respective USER to his User Account, terminate his registration and delete from its servers all User Content located by him. From the moment of termination of registration, the contract with the USER is considered automatically terminated.
8.5. Victoria has the right to place on any of the dostavka.victoria.bg pages, including in User Profiles, electronic links, advertising banners and other advertising forms for goods and services offered by Victoria or third parties, as well as electronic links and advertising banners pointing to websites beyond the control of Victoria. Victoria is not responsible for the content, correctness and legality of such websites or resources and the services or resources that have become available to the USER when using the services of the Website dostavka.victoria.bg
8.6. Upon activation by the USER of the possibility of offering advertising space on a blog, Victoria has the right, but not the obligation, at its discretion to place materials under item 8.5. In the event that such materials are placed on the blog, Victoria undertakes to provide the USER with ......% of the revenue generated by this advertisement.
8.7. Victoria has the right to send commercial messages to USERS in order to offer information and advertisements about its own or offered by other companies goods and / or services, to make inquiries on a variety of issues, to conduct surveys and others. By accepting these General Terms and The USER agrees to receive commercial communications from Victoria.
8.8. Victoria has the right, but not the obligation, at its discretion and without warning, to suspend access to and / or remove User Content when it contradicts the requirements set out in these General Terms and Conditions.
8.9. Victoria has no obligation to suspend access to and/or remove User Content posted on the Website dostavka.victoria.bg at the request of the USER who posted it.
8.10. Victoria has the right, at its own discretion and without warning, to suspend or temporarily restrict the USER's access to the Services under item 2.3., as well as the access of other USERS to User Content located by it, when, at the discretion of Victoria or according to information obtained from third parties, the USER uses the Services in violation of Bulgarian law, these General Terms and Conditions, decency or other applicable norms.
8.11. Victoria reserves the right to temporarily or permanently suspend the provision of specific Services available through the Website dostavka.victoria.bg by notifying the USER with a message on the relevant websites or in his User Profile.
IX. INTELLECTUAL PROPERTY
9.1. By placing User Content in any form on the dostavka.victoria.bg Website, the USER grants Victoria the non-exclusive right to use, record, store, distribute it publicly on the Internet, including to offer access to it to an unlimited number of persons in a way that allows such access to be made from a place and at a time individually chosen by each of them, without remuneration for this and without territorial restrictions (worldwide). The right under the preceding paragraph is granted for the time for which the User Content is located on a Victoria server, as well as for a reasonable period after its removal or deletion.
9.2. When using the Services subject to these General Terms and Conditions, the USER has access to a variety of content and resources that are subject to copyright or other intellectual property rights of Victoria, other USERS or designated persons. The USER has access to the content with a view to its use for personal needs in accordance with these General Terms and Conditions and is not entitled to use, record, store, reproduce, modify, adapt or publicly distribute intellectual property objects that have become available to him when using the Services, unless it is a small amount of information intended for personal use, provided that the legitimate interests of authors or other holders of intellectual property rights are not unduly prejudiced, in the event that the copying or reproduction is carried out for non-commercial purposes, as well as in the event that the relevant content is provided by him or has received the explicit consent of the respective rightholders. Notwithstanding the above, the USER has no right to remove the trademark signs and affiliation of any other intellectual property right from the materials available to him, regardless of whether the holder of the relevant rights is Victoria or another CONSUMER.
9.4. Intellectual property rights on all intellectual property – materials, databases and other resources located on the Website, outside the User Content located by the USERS on the Website dostavka.victoria.bg, are subject to protection under the Copyright and Related Rights Act and / or the Marks and Geographical Indications Act, belong to Victoria or the designated person, respectively, granted the right of use to Victoria and may not be used in violation of applicable law.
9.5. In the event that the USER believes that his intellectual property rights have been violated by another user, he should notify Victoria in writing at the registered address specified in these General Terms and Conditions or by letter sent to the e-mail address specified for contact with Victoria. The notification should contain a precise identification of the material allegedly published in violation of intellectual property rights, an indication of the person or persons whose intellectual property rights have been violated and the grounds on which these persons have become holders of the relevant rights, as well as an address and telephone number for contact with the USER. Victoria shall, at its discretion, take the action referred to in point 11.1. of these General Terms and Conditions.
H. RESPONSIBILITY. LIMITATION OF LIABILITY
10.1. Victoria takes care to enable the USER to use the Services normally, but as far as their provision is free of charge, Victoria does not guarantee that they will meet the USER's requirements or that they will be uninterrupted, timely or secure. By accepting these General Terms and Conditions, the USER declares that the use of the Services provided will be entirely at his own risk and responsibility, and the parties agree that Victoria is not responsible for any damages caused to the USER when using the Services provided.
10.3. Victoria is not responsible for the availability and quality of goods and content of services brought to the attention of the USER by publishing on the Website electronic links, advertising banners and messages for the sale of goods and provision of services by third parties and / or by attaching such to the text of commercial messages sent to it at the address of an electronic mailbox, indicated by him at his registration or generated at his registration. Insofar as the actions of these third parties are not under the control of Victoria, the latter is not responsible for the unlawful nature of the activities of third parties or for the occurrence, guarantee, performance, modification and termination of obligations and commitments in connection with the goods and services offered by third parties, and is not responsible for damages and lost profits, resulting from these relationships.
10.4. Victoria shall not be liable for failure to provide the services in the event of circumstances beyond its control – in cases of force majeure, fortuitous events, problems in the global Internet network and in the provision of services beyond Victoria's control, problems due to the USER's equipment, as well as in case of unauthorized access or intervention of third parties in the operation of the information system or Victoria servers.
10.5. Victoria shall not be liable for damages caused to the USER's software, hardware or facilities, or for loss of data arising from materials or resources searched, loaded or used in any way through the Services provided.
10.6. Victoria shall not be liable to the USER and third parties for damages and lost profits resulting from termination, suspension, modification or limitation of the provision of any of the Services provided for the use of the Services, deletion, return, non-receipt, modification, loss, inaccuracy, inaccuracy, or incompleteness of items, messages, materials or information used, recorded or made available through the Dostavka Website. victoria.bg.
10.7. The parties agree that Victoria is not responsible for the non-provision of the Services or their provision with impaired quality as a result of tests carried out by Victoria for the purpose of checking equipment, connections, networks, etc., as well as tests aimed at improving or optimizing the Services provided. In these cases, Victoria shall notify the USER in advance of the possible temporary non-provision, respectively of the deteriorating quality of the Services.
10.8. By accepting these General Terms and Conditions, the USER declares that he is aware of the possibility of possible interruptions and other difficulties in making the Internet connection to the Website dostavka.victoria.bg, which may occur regardless of the care taken by Victoria. The USER declares that he will not claim any compensation from Victoria for lost profits, damages or inconveniences due to the occurrence of the above interruptions or difficulties of the Internet connection, including with regard to the capacity of this connection.
10.9. Victoria is not responsible and does not owe compensation to a person whose personal data is used by another person for the use of the Services provided by Victoria, whether or not it has given its consent.
XI. RIGHTS OF Victoria IN CASE OF NON-FULFILLMENT OF OBLIGATIONS OF A USER
11.1. Victoria has the right to suspend, restrict or change the Services provided to the USER, as well as to approach the competent state authorities if the USER with its behavior, at the discretion of Victoria, violates provisions of the Bulgarian legislation in force, these General Terms and Conditions or the rights and legitimate interests of third parties, as well as at any time and without prior notice to suspend access to any content, located on the Website dostavki.victoria.bg by the USER, for which it determines or receives information from third parties that it contradicts the Bulgarian legislation in force, these General Terms and Conditions or their or others' rights and legitimate interests, including intellectual property rights, until such dispute is resolved by an act of a competent state authority.
11.2. Upon receipt of an order from competent government authorities concerning User Content, Victoria has the right, without prior notice, to suspend access to such User Content or to perform other actions in accordance with the order received.
11.3. Victoria has the right, without notice, to deactivate the password for access to the USER's profile in the event that, at the discretion of Victoria, the USER violates provisions of the Bulgarian legislation in force, these General Terms and Conditions or the rights and legitimate interests of third parties. In these cases, Victoria has the right to terminate the registration of the USER, to suspend the provision to the USER of the Services under item 2.3. and delete from its servers all User Content located by it. The contract with the USER is considered automatically terminated from the date of termination of his registration.
11.4. When Victoria receives information that gives reasonable grounds to believe that the USER's behavior when using the Services on the Website dostavka.victoria.bg by the USER could constitute a crime or administrative violation, Victoria has the right, at its discretion, to approach the competent state authorities, providing them with the necessary assistance and all necessary information and materials required in the proper order, which, at the discretion of the relevant authority, would help to identify the offender and prove the crime or administrative offence committed.
11.5. In the above cases, Victoria shall not be liable for damages and lost profits by the USER or third parties resulting from the suspension, modification or limitation of the Services, termination of the contract or provision of information or execution of orders of the competent state authorities.
XII. BENEFITS
12.1. The USER is obliged to indemnify Victoria and all third parties for all damages and lost profits suffered by them, including for paid property sanctions, attorneys' fees and other costs as a result of claims by and/or compensations paid to third parties in connection with materials that the USER has made available to third parties or made available by using the Services provided by Victoria in violation of Bulgarian law, applicable foreign laws, these General Terms and Conditions or decency, as well as in connection with other violations of its obligations under these General Terms and Conditions.
12.2. Apart from the above, the USER undertakes to indemnify Victoria for all damages caused by the use of the Services provided by third parties to whom the latter has provided his password or secret question and answer in violation of these Terms and Conditions.
12.3. The parents exercising parental rights, guardians or custodians of a minor shall be liable for all damages caused by the same to Victoria and third parties during the registration and use of the Services – subject to these General Terms and Conditions, as well as for any damages resulting from the indication of false data or falsity of the declaration under item 3.3.2, last sentence.
12.4. The obligations of the persons under this item 12 shall continue their effect after termination of the contract with the USER.
XIII. PROTECTION OF PERSONAL DATA
13.1. Victoria has the right to collect and use information about USERS. The information by which the person can be identified may include name, surname, surname, date of birth, sex, location, e-mail, as well as any other information that the USER voluntarily enters, uses or provides when using the Services on the Website dostavki.victoria.bg. For the avoidance of doubt, User Content is not considered personal data and is therefore not subject to the protection provided regarding the USER's personal data under these General Terms and Conditions.
13.2. Each registered USER through his username and password has the right to access on-line to his profile, where he can correct and update his personal data stored by Victoria.
13.3. Company "VICTORIA ARENA" Ltd. is entered in the register of personal data administrators. Victoria takes due care to collect, process and store the personal data of USERS, in strict compliance with the provisions of the Personal Data Protection Act.
13.4. Victoria takes due care and is responsible for the protection of the information about the USER that has become known to it in connection with the provision of the Services subject to these General Terms and Conditions, except in cases of force majeure, accidental event or malicious actions of third parties, as well as in cases where the USER has made this information available to third parties.
13.5. In the registration form filled in by the USER at the conclusion of the contract, Victoria clearly indicates the mandatory or voluntary nature of the provision of the data and the consequences of refusal to provide it. By agreeing to these General Terms and Conditions, the USER agrees that the information about him will be processed in the order provided therein.
13.6. Victoria collects and uses the information under item 13.1 for the purposes set out in these General Terms and Conditions, including offering new services to users, offering goods and / or services offered by others, promotions, organizing lotteries, inquiries, statistical and any other purposes, and by registering for the Services, the USER agrees toда получава търговски съобщения, изпращани от Victoria. Описаните цели, за които може да се използва информацията, не са изчерпателно изброени и не пораждат задължения за Victoria.
13.7. By accepting these General Terms and Conditions, the USER agrees to the processing of his or her personal data for direct marketing purposes. The USER has the right to object to the processing of his or her personal data for direct marketing purposes by sending a written message to Victoria at the specified address or emai for contacts. The USER has the right to be notified before his personal data is disclosed for the first time to third parties or used on their behalf for direct marketing purposes by being given the opportunity to object to such disclosure or use.
13.8. Victoria undertakes not to edit or disclose any personal information about The USER or for his use of the Services and not to provide the collected information to third parties – state authorities, companies, individuals and others, except in cases where:
a/ this is provided for in these General Terms and Conditions or the USER has given his explicit consent upon registration or at a later time;
b/ this is necessary for the fulfillment of a statutory obligation of Victoria;
c/ the information is required by state bodies or officials who, according to the current legislation, are authorized to request and collect such information in compliance with the statutory procedures;
d/ the information about personal data is provided to employees or subcontractors of Victoria for activities related to the administration of the same and the use of the Services;
e/ other cases specified in the law.
13.9. When using the Website dostavki.victoria.bg, Victoria has the right to automatically store certain information that a computer or other terminal of the USER sends to a Victoria server in connection with the USER's activity. The information is stored in log files on Victoria servers and may include the IP address of the USER, the date and time at which the respective page of dostavki.victoria.bg the Website was visited, the time spent on it, etc. In addition, Victoria stores the IP address of the USER, as well as any other information necessary to identify the USER and reproduce his electronic statement under item 3.2., respectively item 3.3.1 for acceptance of the General Terms and Conditions in the event of a legal dispute.
13.10. Victoria has the right, but not the obligation, to install on a computer or other end device of the USER cookies – small text files that are saved from the website through an Internet server on the hard drive of the USER and allow the recovery of information about the USER by identifying him, as well as tracking his actions.
XIV. TERMINATION AND TERMINATION OF THE CONTRACT
14.1. Except as provided in these General Terms and Conditions, the contract between the parties shall also be terminated upon the occurrence of any of the following circumstances:
a/ termination of the activity of Victoria or termination of the maintenance of the Website dostavki.victoria.bg;
b) mutual agreement of the parties for termination; c/ other cases provided for by law.
14.2. In the event of termination of the contract between the parties on any grounds, Victoria has the right to immediately suspend the access of the respective USER to his profile, terminate his registration and delete from its servers all User Content located by him, subject to the requirements of the applicable legislation. In the event of termination of the contract, Victoria shall not be liable for damages and lost profits by the USER or third parties resulting from the suspension of the USER's access to his profile, the termination of his registration, the deletion of the User Content located by the USER from Victoria's servers, as well as the provision of information or the execution of orders of the competent state authorities.
XV POLICY FOR ANNOUNCING WEIGHTS OF DISHES AND SUSHI
15.1 The announced weights of the dishes on the site are for a single portion, including the main product and the adjacent side dish of each dish.
15.2 The announced weights of Sushi dishes on the site are for a single portion, including the main Sushi product and the adjacent Soy sauce and Wasabi.
XVI. OTHER CONDITIONS
16.1. The written or electronic statements and messages provided for in the contract and these General Terms and Conditions are considered valid if they are made in the form of a letter with acknowledgment of receipt, facsimile message, e-mail, pressing a virtual button on the Website dostavki.victoria.bg and the like, insofar as the statement is technically recorded in a way that allows it to be reproduced.
16.2. By accepting these General Terms and Conditions and concluding a contract between them, the parties agree to consider the electronic statements made between them as received with their receipt in the information system specified by the addressee, without the need for explicit confirmation. When Victoria is the addressee of the statement, the receipt of the statement in an information system specified by the addressee is considered to be its receipt on Victoria's POP3 servers. When the USER is the addressee of the statement, the receipt of the statement in an information system specified by the addressee shall be deemed to be its receipt in the electronic mailbox specified upon registration, located on a server within the respective domain addressing the box. In the event that the USER has specified an invalid e-mailbox, the statement will be considered received only by sending it from Victoria, even if it has not been received.
16.3. The parties agree that in the event that any of the clauses of these General Terms and Conditions is invalid, this will not invalidate the contract, other clauses or parts thereof. The invalid clause will be replaced by the mandatory rules of law or established practice.
16.4. The website is dostavki.victoria.bg maintained by Victoria through technical equipment located on the territory of the Republic of Bulgaria. Victoria does not guarantee and is not responsible for the availability and proper provision of the Services on dostavki.victoria.bg Website outside the territory of the Republic of Bulgaria, as well as in particular settlements where no delivery takes place, only unpaid services may be used. In the event that the USER uses the Services subject to these General Terms and Conditions outside the territory of the Republic of Bulgaria, the USER is solely responsible for compliance with the applicable legislation in accordance with the place of use of the Services.
16.5. For all matters not settled by this contract, the provisions of the current legislation of the Republic of Bulgaria shall apply.
16.6. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes arising from the contract between the parties or relating to it, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes about filling gaps in the contract or its adaptation to newly arisen circumstances, will be resolved by the court competent under the Bulgarian legislation in force.
Under the current legislative system, the sale of alcohol and cigarettes is prohibited for persons under the age of 18. In case of doubt on the part of the supplier during the finalization and delivery of the order, the customer is obliged to certify and show his ID card. In the event that the customer is a person under 18 years of age, alcohol or cigarettes will not be handed over and will be returned to a restaurant serving the delivery area.
In case a customer wishes to cancel an order, this can be done within 3 minutes after its acceptance, and the refusal can be satisfied after calling 02 911 00. In case of refusal by a customer after the 3rd minute, it is added to the "Black List" database – a list of customers whose orders will not be executed.
XVII. DISCOUNTS AND BONUSES
17.1 Each newly registered user of our Website receives a 30% discount on their second order when completing their first order, which must be made with the "DELIVERY" option.
With the "TAKE FROM PLACE" option, everyone receives a 15% discount. The two discounts cannot be combined.
17. 2 When placing an order over 80 BGN on our Website, each user receives a gift a bottle of wine of 750 ml. The promotion is valid only for an order with the option "DELIVERY".
TERMS AND CONDITIONS FOR EURO 2024 SOCIAL MEDIA GAME
I. ORGANIZER OF THE GAME
1.1. This document contains the rules for conducting and participating
in a social media prize game for the European Football Championship
2024, organized by Victoria, referred to for short as the "Organizer".
II. DEFINITION OF GAME
2.1. The conditions of participation, set by the Organizer, provide the opportunity for participants to win a prize representing and limited to a special combo menu on the occasion of the European Championship - Combo "Double Pass" (DOUBLE STREET DOG + DOUBLE CHEESEBURGER WITH BLACK ANGUS VEAL + 2 х FRESH FRIED POTATOES).
2.2. The game is not and cannot be qualified as "gambling" within the
meaning of the Gambling Act. It does not meet the definition of
"gambling" under Art. 2 paragraph 1 - there is no stake in it and none
of the participants can in any way lose anything. It does not require
permission from the State Commission on Gambling.
2.3. Participation in the Game is completely voluntary.
III. CONDITIONS FOR PARTICIPATION
3.1. Users must have followed Victoria Restaurants’ page on Facebook.
3.2. Users must participate in the daily challenges by commenting with
their answers on the respective post.
3.3. Entries must be submitted before the deadline specified in each
game post.
IV. GAME PERIOD
4.1. Prizes can be won in the period 14.06.2024 - 14.07.2024 after
answering a question on the Organizer's social media posts and only in
case that the participant answered the question correctly and was drawn
as a winner on a raffle basis among all those who answered correctly to
the question. Prizes can be claimed when ordering through the
Organizer's online platform
(https://dostavka.victoria.bg/bg) with the "DELIVERY" option until
15.07.2024.
V. PRIZES
5.1. Prize cannot be exchanged for its cash equivalent.
5.2. Prizes cannot be pre-selected by the customer.
5.3. Prizes are subject to availability and Victoria reserves the right
to substitute any prize with one of equivalent value without giving
notice.
VI. WINNER SELECTION
6.1. Winners will be selected randomly from all eligible entries
6.2. Winners will be announced in the comments below the respective
post, and the Organizer will contact them via private message.
6.3. If a winner does not claim the prize within 3 days of notification,
the Organizer reserves the right to select another winner.
VII. RESPONSIBILITY. LIMITATION OF LIABILITY
7.1. The Organizer takes care to enable users to use the Services
normally, but as far as their provision is free of charge, Victoria does
not guarantee that they will meet the user's requirements or that they
will be uninterrupted, timely or secure. By accepting these General
Terms and Conditions, the user declares that the use of the Services
provided will be entirely at his own risk and responsibility, and the
parties agree that Victoria is not responsible for any damages caused to
the user when using the Services provided.
7.2. By accepting these General Terms and Conditions, the User declares
that the performance of the provided services will be entirely at his
own risk and responsibility, and the parties agree that the Organizer is
not responsible for any damages caused to the User when using the
provided Services.
7.3. The Organizer reserves their right to change these General Terms
and Conditions at any time.
By participating, you acknowledge that you have read, understood, and
agree to be bound by these terms and conditions.
These General Terms and Conditions have been accepted by VICTORIA ARENA LTD on 01.08.2022 and shall enter into force on 15.08.2022.
